Cannot get past selecting a neighborhood. [Archive] - Urban Online Entertainment Forums

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FrozenWind

10-23-2006, 04:35 PM

Ok, I have attempted to reinstall The Sims 2 several times, and this problem has persisted. I am running no expansion packs, and no downloaded "extras." This is my first attempt at playing The Sims 2, so this is a very fresh install.

I am running on an AMD Athlon XP 2200 1.66 ghz processor, 1024 mb ram, with a GeForce 6200 with 256mb of ram. Operating System is Windows XP Professional SP2. Game version is fully updated The Sims 2 CD-Rom.

All drivers are up to date, windows is currently fully updated as well.

I have attempted running The Sims 2 in both normal and compatibility mode (Windows 98/Me).

The game loads up fine, and I can even run the tutorials with no problem, however whenever I try to select a Neighborhood to start a new game I recieve a general crash error, "The program has crashed. Application will now be closed." This happens about 5 seconds into the loading screen after selecting a neighborhood. It happens with all three default neighborhoods, and on the create neighborhood wizard (after selecting default landscape).

After several attempted reinstalls, and upgrading several drivers, I began to think that perhaps my CD-Rom drive was the problem. To test this I created an Image of the Sims 2 Disc 1 and mounted it on a virtual drive. This also resulted in the same error. (Note: I am NOT recieving the "CD Emulation software" error, this is a generic crash error).

If anyone has any ideas I would much appreciate the input, I'm a bit stuck as to where to go from here.

The Error:
http://i81.photobucket.com/albums/j212/frznwind/crash.jpg

dxdiag:

http://i81.photobucket.com/albums/j212/frznwind/DirectX.jpg

http://i81.photobucket.com/albums/j212/frznwind/DirectX2.jpg

**Edit: Saw this posted under a similar thread:

Run Your Game and then let it crash. From there,

Goto Start > Control Panel > Administrative Tools > Event Viewer

Look for an Error with Sims 2 under the Applications Category. Post the details here.

Checked the event log, no record of the Sims 2 crashing.

Also attempted this suggestion:

NOTE doing the following will remove all of previously saved files.

Start >> My Documents

Find the folder named EA Games and double click it to open it

Find the folder named The Sims 2 and right click it and select delete

When you restart The Sims 2 all of the original three neighborhoods will be restored, untouched by human hand and ready for you to mess around with to your heart's content.

No change.

jupitershana

10-23-2006, 06:12 PM

FrozenWind

10-23-2006, 06:24 PM

Not sure if it will help as I'm not a techical person, but try this advice at the ea support (http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=8610&p_created=1103143744&p_sid=t8-WESki&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX 3Jvd19jbnQ9MzAmcF9wcm9kcz03LDcwMCw3MDEmcF9jYXRzPTA mcF9wdj0zLjcwMSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90Z Xh0PWNyYXNoaW5n&p_li=&p_topview=1) page.

The official support site was my first stop, but unfortunately it was not much help.

I have considered the possibility that perhaps my neighborhood files are corrupted on the install CD itself. If this is the case, does EA provide the default neighborhoods as a download anywhere on the website?

FrozenWind

10-23-2006, 08:35 PM

Most recent troubleshooting attempt:

On a hunch that my CDs were perhaps damaged, I borrowed the Sims 2 CDs from my brother to attempt another install. Even with a full fresh install using completely different CDs I am still encountering the same error.

I really have no idea what else I can try.

melissanikol

05-12-2007, 08:11 PM

I hate to bring this up again but I'm having the exact same problem and I have similar specifications� it's really frustrating because I've reinstalled at least five times already.

I recently got a new computer. The game worked fine on my old one (though a bit laggy but that's not relevant), and now it won't get past the neighborhood screen.

Anyone know what to do? I've searched the forums and I still can't find anything�

Mirelly

05-12-2007, 09:16 PM

Ooooh! Necromancy: the dreaded art of waking up sleeping threads.

I was indisposed when this was running. Vairy interestink.

Melissa, check that ea support link (ea support (http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=8610&p_created=1103143744&p_sid=t8-WESki&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX 3Jvd19jbnQ9MzAmcF9wcm9kcz03LDcwMCw3MDEmcF9jYXRzPTA mcF9wdj0zLjcwMSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90Z Xh0PWNyYXNoaW5n&p_li=&p_topview=1)) and perform the full manual uninstall as described toward the end. The reinstall the game and see if you got it running properly.

NOTE: Be sure you have the serial numbers for every game pack before you uninstall, they cannot be replaced instantly, or easily, and intsalling without them is not an option.

2ND NOTE: Say goodbye to any saved games you have. They may well be the cause of the problem, assuming you have any.

3RD NOTE: If this doesn't fix it, please run dxdiag and post the results. Look in the FAQs for how to do it.

melissanikol

05-13-2007, 04:53 AM

I've already tried that a few times (the manual uninstall, that is).

http://i5.tinypic.com/54ba5b4.jpg

Hm, I think I should've added that the whole computer is not new, just the hard drive. I've ran Sims 2 on another hard drive on the same computer though. I didn't have any saved games because I can't get the game to work AT ALL on here.

Mirelly

05-13-2007, 05:56 AM

Urr ... what's on the Display tab? Your display adapter may not be compatible with the game at all.