Loading problem - can't get past 22%

[pgates9]

Kids got Sims2 for Xmas. I tried loading disc 1 and it was doing fine until it hit 22%. Then it froze and would not load any further - it stuck where Current file says: Support\*.*

Tried on three different PCs with the same result.

Brought back CDs to store and got replacement. Same results.

I checked system requirements and I think I'm OK. Even installed 512 more RAM to be sure.

Help

[dawn_catcher]

I am also having the same problem but with disc 3. It gets to 49% and just stops.

I just got my computer today. 1gig memory with a 160GB hd. I know I can run it on my system with no problems. Even the suggestion of copying the files to the HD didnt work.

Any idea what causes this or a way around it?

[ManagerJosh]

Define stop here. Sometimes InstallShield will idle for a bit and it's not uncommon for it to do nowadays as a lot of stuff have to be installed and processed.

[pgates9]

Stop (for me) means it stayed at 22% for 90 minutes before I gave up.

I also tried to copy disc 1 to my hard drive. Got to 62% before it also stopped for 90 minutes +.

[ManagerJosh]

What type of disc is this (DVD/CD) and what type of drive do you have it in?

[pgates9]

I'm using a cd-rom version of the software.

I have 2 drives - cd and cd burner - but I get the same result on both.

Can't figure it. Two different sets of software bought at two different Target stores. Both stall at the same point - 22%. To me that says my computer is the problem. But the first set was tried on 3 different machines withn the same results. To me that says the problem is the software.

Could it be a bad batch that got split up and sent to multiple Target stores in my area? Seems unlikely but I'm out of ideas.

[ManagerJosh]

How old are the machines? Also, what are the specs?

[pgates9]

Mine's the oldest at just over 2 years - dell dimension 2400

I ran the servepro system checker. It checked out AOK.

stats are:

operating system: windows xp
memory: 766 Mb
graphics card: Intel(R) 82845G/GL/GE/PE/( Graphics Controller
CPU: 2.2 GHz
Hard Drive: Free disc space 52 Gb

[ManagerJosh]

ServoPro? No offense (to Raymond) but I think they haven't updated that thing in ages...

[pgates9]

Just grasping at any straw I can. Understood that Servpro is outdated.

Do my system specs seem OK?

[Mirelly]

I don't have any new insights, but have you consulted support.ea.com (http://support.ea.com)?

eg: Why is there a crash, lockup, or file error during installation? (http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_sid=x7qMrE_h&p_lva=8794&p_li=&p_faqid=8875&p_created=1112893752)

[pgates9]

I'll give that a shot this evening. Thanks for the tip.

[JuliaThorne]

Just checking if this has been solved?
I had this problem as well. I bought a previous played copy of Sims 2. It also stopped at 22% and gave me a message saying it couldn't transfer a certain file to the location and asked if i want to retry or cancel. Tried it on another machine, somehow got through 22% but stuck at disc 2 with the same message.
Then I went back to the store for an exchange. SAME THING HAPPENED again! but this time it stopped at disc 3 also 49% i believe. So I went back again and they ran outta preplayed copies. I end up getting a brand new copy praying for it to work and it did. :)

[Mirelly]

Thanks for that Julia. I guess that's a timely piece of advice: second hand games aren't worth the hassle.

[AM120]

I think I have the same 22% installation problem, the installation stops and informs it can not copy a file called "Leeme.txt".
Is there a known solution to this problem ?

[jolovesyouall]

After looking at many many forums, EA support, and so on, finally got The Sims on my brand new pc.

The solution? Everything installed in safe modus.