It wont start installing! ( Auto Run)

[elementx2z]

:( Ok, I uninstalled the sims 2 a few weeks ago because I thought it was slowing down my computer. I recently attepted to install it again for my little sister. When I put the disc in it did not start up by itself. A box wih a red x and another box that said ok appeared. I did not know what this meant! I tried to autorun it by going to run and typing in what the manual told me to type....same box.....I went to my computer clicked on it....ame box...I right clicked and clicked open......same box. When I uninstalled it i tried to look for any file of the sims 2 and deleted it. Has anyone got an answer to my problem and has this happened to anyone else? I know it happened to my friend to and us two have been trying to figure out how to fix this problem for days. So please and thank you for any answer or post!!!:(

[Mirelly]

We need more information, sorry.

Check the Read These Message First (http://forums.worldsims.org/showthread.php?t=7547) and post again with a dxdiag report.

[elementx2z]

what info should i give?

[elementx2z]

my dad uninstalled it a couple weeks ago and looked for every folder i can possibly find that involves the sims2(he thought it was slowing down my computer) and now im trying to reinstall it again. but everytime i try to open the disc from different locations a box with a red x and a click thingy that says ok appears.what should i do? has this happened to anyone else. if any1 needs more information plz tell me what to get and where to get it. thanks for ur replies

[Mirelly]

Dear Element,

I have merged your two threads into one. Please do not start multiple threads about the same problem. It confuses everyone, but especially me.

I have just tidied up the Please Read These Messages First (http://forums.worldsims.org/showthread.php?t=7547) becuase I discovered that some information wasn't there (:o oops, sorry)

Here is what I added:

Finding Your System Specifications
Help Us To Help You
In order to assist us, and to help us solve your problem with the utmost accuracy, and urgency, please have the following information ready and have it posted along with your issue:
Processor: Name and speed (MHz/GHz)
System Memory RAM (MB/GB)
Windows Version (98/XP etc.)
Free Hard Disk Space
Total Hard Disk Space
DirectX Version
Display Adapter (Graphic/Video Card) Name & Model Number
Display Driver Name and Version Number & date
Approximate Total Video Memory
Game Detail (eg: Sims 2 CD or DVD Version, expansion packs owned)
Nature of problem (more details the better)Much of the information above can be (and if you're in any doubt should be) gotten by running dxdiag

dxdiag can be run on any Windows Machine by following these instructions:
Click the Start button
Click Run (bottom of the right-hand half of Start Menu)
In the pop-up box, type in dxdiag
Click the OK button and wait for the 'puter to chug through its business. (May take a few minutes)
Items 1 thru 6 in the list above are to be found on the dxdiag report's main tab that is labelled System
Items 7 thru 9 will be answered on the Display tab

[elementx2z]

Operating Sytem:Microsoft Windows XP Professional(5.1, Build 2600)
System Manufacture:Sony Corporation
System Model: VGC-RB34G
Processor:Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs)
Memory:510MB RAM
Page File: 475MB USED, 768MB Available
DirectX Version: DirectX 9.0c
-------------------------------------------------------------
Device
Name: Radeon X300 Series
Manufacturer:ATI Technologies Inc.
Chip Type: Radeon x300
DAC Type:Internal DAC
Approx. Total Memory: 120.0 MB
-------------------------------------------------------
Drivers
Main Driver:ati2dvag.dll
Version 6.14.0010.6483 (English)
Date:9/29/2004
WHQL Logo'd: Yes
Mini VDD:ati2mtag.sys
VDD: n/a
DDI Version: 9(or higher)
------------------------------------------------------------------
my dad uninstalled it a couple weeks ago and looked for every folder i can possibly find that involves the sims2(he thought it was slowing down my computer) and now im trying to reinstall it again. but everytime i try to open the disc from different locations a box with a red x and a click thingy that says ok appears.what should i do? has this happened to anyone else. if any1 needs more information plz tell me what to get and where to get it. thanks for ur replies

[ManagerJosh]

*sigh*...

I did not want to go this route, but let's give this a shot anyway. Let's do a MANUAL uninstall.

To manually uninstall this game you will need to edit your system registry in a two part process. This will remove all traces of the game from your system.
Remember that editing your computers registry incorrectly can severely damage your operating system. We recommend having a computer professional perform these steps. If you are confident, however, that you can edit your registry successfully, then please follow the instructions below carefully. To remove all of the game folders:

Open your My Documents folder.
Open the EA Games folder.
Right-click on The Sims 2 folder and choose Delete.
A Confirm Folder Delete window will appear, choose Yes.
When the folder is finished deleting, close the window.
Open My Computer.
Open your harddrive (by default this is C:).
Open the Program Files folder.
Open the EA Games folder.
Right-click on The Sims 2 folder and choose Delete.
A Confirm Folder Delete window will appear, choose Yes.
When the folder is finished deleting, close the window.
Right-click on your Recycle Bin and choose Empty Recycle Bin.
Now you can remove the registry keys for the game.

Click on Start and then click on Run...
In the text line type 'regedit' without quotes, then click OK.
click on File and then Export...
Choose a location and name for the file (this will be your backup registry file).
Click Save.
The next steps will all be performed in the left pane of the Registry Editor window.

Click on the + next to HKEY_LOCAL_MACHINE
Click on the + next to SOFTWARE
Click on the + next to EA GAMES
Right-click on The Sims 2 folder and choose Delete.
A Confirm Key Delete window will appear, choose Yes.
Click on the + next to Electronic Arts
Click on the + next to EA GAMES
Right-click on The Sims 2 and choose Delete.
A Confirm Key Delete window will appear, choose Yes.
Click on the + next to Microsoft.
Click on the + next to Windows.
Click on the + next to Current Version.
Click on the + next to Uninstall.
If you have the CD edition, right-click on the the Key named {8AB8D458-939E-403F-0097-9BA1C1F013D5} and choose Delete; if you have the DVD edition, right-click on the Key named {40C03514-89C3-41BA-0090-3B440256DB87} and choose Delete; If you have the UK/European CD edition right-click on the Key named {6E7DD182-9FC6-4651-0095-2E666CC6AF35} and choose Delete.
A Confirm Key Delete window will appear, choose Yes.
The Sims 2 has now been completely removed from your system. You may now choose to reinstall the game.

[elementx2z]

omg thank u so much! there are literally tears coming out of my eyes
thank u so much! god bless u lol

[ecooper]

I have the same problem! only that i downloaded it from internet. I used the Daemon tools. when the autoplay must start, instead the same new window will come, with only ok and X. I tried to do the same u just teached, but when getting to part
Click on the + next to SOFTWARE
I just didn't know what to do, because I didnt have any of those things u described, only the HKEY_LOCAL_MACHINE. I tried to istall from the discs I have, but the same problem with those. the CD-s vere almoust copyd ffrom the original discs. I borrowed it from my friend and installed it, but we needed free space and no-one was playing it so I uninstalled it. the CD-s: I added some cheats and no-cd patch there, so it's not quite original :S. Please help me!!!

*sigh*...

I did not want to go this route, but let's give this a shot anyway. Let's do a MANUAL uninstall.

To manually uninstall this game you will need to edit your system registry in a two part process. This will remove all traces of the game from your system.
Remember that editing your computers registry incorrectly can severely damage your operating system. We recommend having a computer professional perform these steps. If you are confident, however, that you can edit your registry successfully, then please follow the instructions below carefully. To remove all of the game folders:
Open your My Documents folder.
Open the EA Games folder.
Right-click on The Sims 2 folder and choose Delete.
A Confirm Folder Delete window will appear, choose Yes.
When the folder is finished deleting, close the window.
Open My Computer.
Open your harddrive (by default this is C:).
Open the Program Files folder.
Open the EA Games folder.
Right-click on The Sims 2 folder and choose Delete.
A Confirm Folder Delete window will appear, choose Yes.
When the folder is finished deleting, close the window.
Right-click on your Recycle Bin and choose Empty Recycle Bin.Now you can remove the registry keys for the game.
Click on Start and then click on Run...
In the text line type 'regedit' without quotes, then click OK.
click on File and then Export...
Choose a location and name for the file (this will be your backup registry file).
Click Save.The next steps will all be performed in the left pane of the Registry Editor window.
Click on the + next to HKEY_LOCAL_MACHINE
Click on the + next to SOFTWARE
Click on the + next to EA GAMES
Right-click on The Sims 2 folder and choose Delete.
A Confirm Key Delete window will appear, choose Yes.
Click on the + next to Electronic Arts
Click on the + next to EA GAMES
Right-click on The Sims 2 and choose Delete.
A Confirm Key Delete window will appear, choose Yes.
Click on the + next to Microsoft.
Click on the + next to Windows.
Click on the + next to Current Version.
Click on the + next to Uninstall.
If you have the CD edition, right-click on the the Key named {8AB8D458-939E-403F-0097-9BA1C1F013D5} and choose Delete; if you have the DVD edition, right-click on the Key named {40C03514-89C3-41BA-0090-3B440256DB87} and choose Delete; If you have the UK/European CD edition right-click on the Key named {6E7DD182-9FC6-4651-0095-2E666CC6AF35} and choose Delete.
A Confirm Key Delete window will appear, choose Yes.
The Sims 2 has now been completely removed from your system. You may now choose to reinstall the game.

[jupitershana]

I have the same problem! only that i downloaded it from internet. I used the Daemon tools. when the autoplay must start, instead the same new window will come, with only ok and X. I tried to do the same u just teached, but when getting to part
Click on the + next to SOFTWARE
I just didn't know what to do, because I didnt have any of those things u described, only the HKEY_LOCAL_MACHINE. I tried to istall from the discs I have, but the same problem with those. the CD-s vere almoust copyd ffrom the original discs. I borrowed it from my friend and installed it, but we needed free space and no-one was playing it so I uninstalled it. the CD-s: I added some cheats and no-cd patch there, so it's not quite original :S. Please help me!!!


What you have is pirated software and it is illegal. You will not receive any help from WorldSims. Buy the game legally like everyone else. I'm now locking this thread.