Code on the CD doesnt work

[Mhuzu]

I was trying to install Sims2 Nightlife and the code on the back of the CD case didn't work now it wont load in, what can I do :( ?

Also I had Sims2 University but I lost the case and code to that one, do I have to buy a new one just because I lost a number?

[Mirelly]

Here beginneth the definitive answer for your question.

Are you sitting comfortably?

Then I'll begin ...


From support.EA.com (http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=8947&p_created=1118428053&p_sid=YKccf67i&p_accessibility=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX 3Jvd19jbnQ9MSZwX3Byb2RzPTcsNzAwLDcwMSZwX2NhdHM9NTY 3JnBfcHY9My43MDEmcF9jdj0xLjU2NyZwX3NlYXJjaF90eXBlP WFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0xJnBfc2VhcmNoX3R leHQ9cmVwbGFjZW1lbnQ*&p_li=&p_topview=1)

Product Exchange or Return:
If you meet one of the following criteria and you are within the 90 day warranty period, you can return the product to Electronic Arts for a replacement.

The product was determined to be defective by an Electronic Arts Technical Support representative.
The product has been determined to be incompatible with your computer by an Electronic Arts Technical Support Representative.
The product will not work on your computer because you do not meet the requirements.

When sending us your product, be sure to include a photocopy of the sales receipt showing the date of purchase, as well as the Requested Information shown below.

Product Replacement:
If you meet one of the following criteria, you can send your product along with a nominal fee to Electronic Arts for a replacement product.

The product is 90 days past the purchase date
The product has been scratched, broken, or has been damaged in another fashion.

When sending us your product, be sure to include a check or money order for the amount shown in the replacement costs section made payable to Electronic Arts, as well as all of the information in the requested information section below.
Make all checks payable to: Electronic Arts
Documentation Request:
If the purchased product does not contain a manual in either a physical or electronic form, and you are within the 90 day warranty period, you can return the product to Electronic Arts for a replacement. When sending us your request, please be sure to include a photocopy of the sales receipt showing the date of purchase as well as all of the information in the requested information section below.

Documentation Replacement:
If the manual has been lost, or you wish to purchase a printed version of the manual, you can request that one be sent to you. When sending us your request, please be sure to include a check or money order for the amount listed in the replacement costs section made payable to Electronic Arts, as well as all of the information listed in the requested information section.

Make all checks payable to: Electronic Arts



Requested Information:

Explanation of your situation
First and Last Name
Return Address
E-mail Address
Phone Number

Replacement Costs:

PC-CD products: $13.00 USD
Playstation 2, Xbox, or Xbox 360 products: $20.00 USD
Nintendo GameCube, Nintendo DS, or Sony PSP products: $15.00 USD
Sony PlayStation products: $15.00 USD
Nintendo Gameboy, Gameboy Color, or Gameboy Advanced products: $15.00 USD
Jewel Case Classics products: $7.50 USD
Manual (Documentation) replacement: $5.00 USD

Mailing Address:Electronic Arts Customer Warranty
209 Redwood Shores Pkwy
Redwood City, CA 94065

Note: We strongly recommend that you send your product using a traceable delivery method. Electronic Arts is not responsible for products not in its possession.





As you can see EA operates a service whereby anything that is lost or damaged can be replaced for a small charge. Conditions may vary according to your global location ... check with the approriate EA site for your country. Go to http://www.ea.com/ and follow your flag :rolleyes:


do I have to buy a new one just because I lost a number?

Look, the matter is simple. The number is part of the game. You only really need it to get started ... or if things go wrong. You need to consider ways to take better care of your stuff. You will have to pay but not the full cost. You will have to wait for the mail though. Buying a new game is quicker. Looking after the original case, disc and code book is even quicker and cheaper. If you have so many games that you cannot store them all in a single drawer then I think maybe you have too much money ... :rolleyes:


Oops. Forgot to explain this bit.

If you have lost the code then your complaint is that the disc is faulty and need a replacement. Note that replacement means you are sending back the old one. Be sure to specifically ask for a new code with the replacement disc.