Desperate for Installation Help!

[klugnot]

I'm sorry if this has been posted before but this is causing a huge problem for me. When i try to install The Sims 2 Direct X 9.0 starts to install and then i get a message that says, "The Software You Are Installing Has Not Passed Windows Logo Testing to Verify Its Compatibility with Windows XP." Please help me fix this! I went to the microsoft website already and it didn't help me at all. Any help at all would be very greatly appreciated, i am extremely desperate for assistance!

[Cabinet]

Go here:

http://sims2.servopro.com/TS2sysreqc.htm

There's a program you can download to see if you can play Sims 2 or not.

I was having a problem until I used this program to find out what was going on.

[ManagerJosh]

Go here:

http://sims2.servopro.com/TS2sysreqc.htm

There's a program you can download to see if you can play Sims 2 or not.

I was having a problem until I used this program to find out what was going on.
a quick warning to those who visit that site, make sure you have some tough security running. They have a serious Malware issue.

Source: amm06.ocx
Risk category: Adware
Click for more information about this risk : Adware.Medload (http://securityresponse.symantec.com/avcenter/cgi-bin/virauto.cgi?vid=4294906164)

[simcrazy5000]

usually when this pops up it will say "continue anyway" and "cancel" or something like that. If I were you I would either reinstall directX and then install the Sims 2 or get the CD patch from EA - http://thesims2.ea.com/update/?pid=Help_patches
I don't know if that has anything to do with it though

[klugnot]

thanks a bunch for your help but i tried those and they both didn't work, anyone have any other suggestions?

[simcrazy5000]

did you reinstall directX seperatly maybe I can find that site real quick. http://www.microsoft.com/downloads/details.aspx?FamilyId=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en
there ya go. I will look into the situation more with EA later but right now -Family Guy is on.

[simcrazy5000]

ok I got this from microsoft because when I went to EA they sent me to microsoft so anyway,


loadTOCNode(1, 'resolution');To resolve this behavior, use the following methods. After you perform the steps in each method, test to see whether the problem is resolved before you go on to the next method. If the problem is resolved with any method, you do not have to use the remaining methods.
Method 1: Rename the Edb.log file

loadTOCNode(2, 'resolution');To resolve this behavior, rename the Edb.log file, and then try to install the program again. To rename the Edb.log file, follow these steps: 1.Click Start, click Run, type cmd in the Open box, and then OK.2.At the command prompt, type the following command, and then press ENTER: ren %systemroot%\system32\catroot2\Edb.log *.tst

Method 2: Set Cryptographic Services to automatic

loadTOCNode(2, 'resolution');Set the Cryptographic Services to Automatic, and then try to install the program again. To set the Cryptographic Services to Automatic, follow these steps: 1.Start the Administrative Tools utility in Control Panel.2.Double-click Services.3.Right-click Cryptographic Services, and then click Properties.4.Click Automatic for Startup type, and then click Start.


Visit http://support.microsoft.com/kb/822798/en-us for the rest of the methods, there are too many for me to copy and paste like this.

[Cabinet]

a quick warning to those who visit that site, make sure you have some tough security running. They have a serious Malware issue.

Source: amm06.ocx
Risk category: Adware
Click for more information about this risk : Adware.Medload (http://securityresponse.symantec.com/avcenter/cgi-bin/virauto.cgi?vid=4294906164)

It's always a safe bet to scan ANY program with an anti-virus/spyware detector--no MATTER who it's from.

But, thanks for putting up the reminder.

But back to the topic on hand....

Does your computer meet the requirements as listed on the box?
Do you have the right Video Card? And if not, is your processor speed at least 2 GHz?

[simcrazy5000]

Does your computer meet the requirements as listed on the box?
Do you have the right Video Card? And if not, is your processor speed at least 2 GHz?

that has nothing to do with it, sorry, it will let you install no matter your specs, unless there isn't enough hard drive space which it will say.

[Cabinet]

If your Video Card can't handle DirectX 9, then you might have a problem. So, yes, the type of Video Card does matter.

Just checked the EA help site. According to them, the error message is the result of a file conflict in XP.

Then they tell you exactly what simcrazy5000 said:

go to microsoft support. They list ALL the problems.

[simcrazy5000]

mine didn't have directX 9, it had like 6 or something (it was REALLY old) and it still installed, it just didn't want to run.

[Cabinet]

mine didn't have directX 9, it had like 6 or something (it was REALLY old) and it still installed, it just didn't want to run.

:rotfl:

You deserve points for honesty.

What OS were you using?

[simcrazy5000]

Windows XP. Why?

[Flameback777]

XP first came out with DirectX 8.1. :rolleyes:

[Cabinet]

I didn't think it had 6. That was more like 98.....

Anyway, the best thing to do is update DirectX from microsoft.

I can't remember if that's what I did, but I do know I don't have the correct video card, but I do have the right CPU speed.

[simcrazy5000]

sorry, i was exadurating ;)

[Mirelly]

Or even exaggerating :p (I soo love that misspelling tho' ;) I even thought of a definition for it ...

exadurate vt To make an action last longer in a comical manner; to string out a series of mundane events with humorous results.

[klugnot]

well i don't see why it shouldnt work, i've had the sims 2 installed on it before but then after i reinstalled my computer and tried to install it again, it wouldn't work.

[Cabinet]

well i don't see why it shouldnt work, i've had the sims 2 installed on it before but then after i reinstalled my computer and tried to install it again, it wouldn't work.

What do you mean "reinstalled your computer"?

Did you format?

[klugnot]

i think its called rebooting.. its just like putting in the windows cd and basically starting over

[ManagerJosh]

Putting a Windows CD could lead to one of four things

a) Nothing was done
b) a Repair Process was attempted
c) a Format Process was attempted
d) a Restore Process was attempted

[Mirelly]

Josh, darling. I think you need some new batteries in your wireless keyboard :rolleyes: :p

[klugnot]

Putting a Windows CD could lead to one of four things

a) Nothing was done
b) a Repair Process was attempted
c) a Format Process was attempted
d) a Restore Process was attempted


im pretty sure it was to restore but honestly it was quite sometime ago so i don't remember all that well i just know that the sims 2 used to be on the computer, it was taken off and now when i try to install it, this problem occurs :(