Exception code: 0xC0000005 Access Violation When I try to run the Sims 2 University Expansion Pack the main image displays then goes away and then nothing happens. I tried to run it over and over again then I began racking my brain for the answer to the problem. I noticed that everytime I ran the game, 2 files were created in the game .exe folder, a Sims2 exception text document and a corresponding Sims2 exception .mdmp file. I opened the text document and it says the following: Exception time: 09/25/2006, at 17:43:50. Exception code: 0xC0000005 (-1073741819) ACCESS_VIOLATION. Current thread ID: 3508 (0x00000db4). Version information: Application/module path: F:\The Sims 2 University\TSBin\Sims2EP1.exe Application/module version name: The Sims 2 University Application/module version: 1.1.0.230 System version: Windows NT 5.1 System memory: 2040 Megabytes total, 1336 Megabytes free. Application/module configuration: ReleaseSRT Exception module: F:\The Sims 2 University\TSBin\Sims2EP1.exe. Exception address: 0x00dfba30. Section:Offset: 0x01:0x009faa30. Registers EAX: 00000000 EBX: 010253a0 ECX: 00000000 EDX: 011a9360 ESI: 00000001 EDI: 00000014 CS:EIP: 001b:00dfba30 SS:ESP: 0023:0012f710 EBP:00000001 DS:0023 ES:0023 FS:003b GS:0000 Flags: 00010293 Loaded Modules Address Size Module Path ---------------------------------------------------------------------------------------------- 0x00400000 14684160 Sims2EP1.exe F:\The Sims 2 University\TSBin\Sims2EP1.exe 0x7c900000 720896 ntdll.dll C:\WINDOWS\system32\ntdll.dll 0x7c800000 999424 kernel32.dll C:\WINDOWS\system32\kernel32.dll 0x77dd0000 634880 ADVAPI32.DLL C:\WINDOWS\system32\ADVAPI32.DLL 0x77e70000 593920 RPCRT4.dll C:\WINDOWS\system32\RPCRT4.dll 0x77f10000 290816 GDI32.DLL C:\WINDOWS\system32\GDI32.DLL 0x77d40000 589824 USER32.dll C:\WINDOWS\system32\USER32.dll 0x77c00000 32768 VERSION.DLL C:\WINDOWS\system32\VERSION.DLL 0x76390000 118784 IMM32.DLL C:\WINDOWS\system32\IMM32.DLL 0x4fdd0000 1728512 D3D9.DLL C:\WINDOWS\system32\D3D9.DLL 0x6d990000 24576 d3d8thk.dll C:\WINDOWS\system32\d3d8thk.dll 0x77c10000 360448 msvcrt.dll C:\WINDOWS\system32\msvcrt.dll 0x76b40000 184320 WINMM.dll C:\WINDOWS\system32\WINMM.dll 0x75a70000 135168 MSVFW32.DLL C:\WINDOWS\system32\MSVFW32.DLL 0x7c9c0000 8474624 SHELL32.dll C:\WINDOWS\system32\SHELL32.dll 0x77f60000 483328 SHLWAPI.dll C:\WINDOWS\system32\SHLWAPI.dll 0x5d090000 618496 COMCTL32.dll C:\WINDOWS\system32\COMCTL32.dll 0x73b50000 94208 AVIFIL32.DLL C:\WINDOWS\system32\AVIFIL32.DLL 0x774e0000 1298432 ole32.dll C:\WINDOWS\system32\ole32.dll 0x77be0000 86016 MSACM32.dll C:\WINDOWS\system32\MSACM32.dll 0x77120000 573440 OLEAUT32.DLL C:\WINDOWS\system32\OLEAUT32.DLL 0x71ab0000 94208 WS2_32.DLL C:\WINDOWS\system32\WS2_32.DLL 0x71aa0000 32768 WS2HELP.dll C:\WINDOWS\system32\WS2HELP.dll 0x73f10000 376832 DSOUND.DLL C:\WINDOWS\system32\DSOUND.DLL 0x773d0000 1056768 comctl32.dll C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll 0x77b40000 139264 Apphelp.dll C:\WINDOWS\system32\Apphelp.dll 0x66700000 1765376 ~df394b.tmp C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\~e5.0001.dir.0001\~df394b.tmp 0x5ad70000 229376 uxtheme.dll C:\WINDOWS\system32\uxtheme.dll 0x651b0000 139264 ASOEHOOK.DLL C:\PROGRA~1\COMMON~1\SYMANT~1\ANTISPAM\ASOEHOOK.DLL 0x7c340000 352256 MSVCR71.dll C:\WINDOWS\system32\MSVCR71.dll 0x6af90000 385024 ccL40.dll c:\Program Files\Common Files\Symantec Shared\ccL40.dll 0x7c3a0000 503808 MSVCP71.dll C:\WINDOWS\system32\MSVCP71.dll 0x74720000 307200 MSCTF.dll C:\WINDOWS\system32\MSCTF.dll 0x59a60000 659456 DbgHelp.dll C:\WINDOWS\system32\DbgHelp.dll 0x76bf0000 45056 psapi.dll C:\WINDOWS\system32\psapi.dll 0x76ee0000 245760 rasapi32.dll C:\WINDOWS\system32\rasapi32.dll 0x76e90000 73728 rasman.dll C:\WINDOWS\system32\rasman.dll 0x5b860000 344064 NETAPI32.dll C:\WINDOWS\system32\NETAPI32.dll 0x76eb0000 192512 TAPI32.dll C:\WINDOWS\system32\TAPI32.dll 0x76e80000 57344 rtutils.dll C:\WINDOWS\system32\rtutils.dll Call stack: 0x0001:0x009faa30 F:\The Sims 2 University\TSBin\Sims2EP1.exe public: virtual bool __thiscall cTSAppFWCOMDirector::OnStart(class cIGZCOM *)() + 1290086 Stack data: (ESP is 0x0012f710) 0x0012f590 00000000 00000000 00000000 00000000 00000000 7f66838d f33f0000 00000000 0x0012f5b0 04000000 c0939c7c 69006d00 73003200 04000000 c0939c7c 69006d00 73003200 0x0012f5d0 45005000 31002e00 65007800 65000000 00000000 00000000 00000000 00000000 0x0012f5f0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 0x0012f610 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 0x0012f630 00000000 00000000 00000000 24d81e02 00000000 c805917c 50ab1600 f0d81e02 0x0012f650 5105917c d80a0900 6d05917c 28d91e02 84d91e02 340000c0 00000000 00000000 0x0012f670 00000000 00000000 58ab1600 00000000 d634917c 28d91e02 1e000000 90d81e02 0x0012f690 8f4d917c 58ab1600 80d81e02 00000000 c805917c 08f47501 4cd91e02 5105917c 0x0012f6b0 b80c0900 6d05917c 18000000 40000000 340000c0 00000000 92d5907c cc6bdd77 0x0012f6d0 e0070000 02000000 f0d91e02 d043f677 ffff0000 3cda1e02 04000000 02000000 0x0012f6f0 30e51e02 c0939c7c dd43f677 c0939c7c 04000000 00000000 3cda1e02 e0070000 0x0012f710 f4958b01 60bc1d01 a0fa1200 44bc1d01 78f71200 e0362401 a0101300 80f71200 0x0012f730 7cf71200 00e0fd7f c8382400 8cf71200 03000000 409a8b01 a8fc1200 acf81200 0x0012f750 88fc1200 18000000 18ecfd7f 00000000 a4fc1200 00000000 12ecfd7f 083f1400 0x0012f770 0e000000 80f71200 00000000 d0362400 72006100 73006100 70006900 33003200 0x0012f790 2e006400 6c006c00 0000977c 4f5b917c 40000000 00000000 00000000 00000000 0x0012f7b0 60bc1d01 00000000 8800f001 c400f001 c400f001 1d000000 90c70601 7000f001 0x0012f7d0 7e00f001 7f00f001 00000000 90c70601 d8fdef01 f7fdef01 f8fdef01 00000000 0x0012f7f0 00100000 00000000 00000000 6cf81200 00000000 18001a00 00ecfd7f 418d0000 0x0012f810 00000000 0757917c 00000200 38f81200 38f81200 38f81200 02000000 02000000 0x0012f830 74fc1200 a405817c 00000000 418d0000 a8f91200 e0f81200 a8f91200 005a917c 0x0012f850 94f81200 34fa1200 01000000 655a917c d8f81200 74c1977c 00000000 00000000 0x0012f870 88fc1200 2cfa1200 00000000 34fa1200 463a5c54 68652053 696d7320 32000000 Instruction data: (EIP is 0x00dfba30) 0x00dfb9b0 94 24 7c 01 00 00 52 e8 64 61 61 ff 83 c4 10 8d 44 24 30 50 8d 4c 24 38 51 8d 94 24 80 02 00 00 0x00dfb9d0 52 89 74 24 40 e8 e6 13 00 00 83 c4 0c 88 44 24 17 89 b4 24 a8 00 00 00 89 b4 24 ac 00 00 00 89 0x00dfb9f0 b4 24 b0 00 00 00 84 c0 c6 84 24 8c 03 00 00 02 74 60 8b 44 24 30 50 8d 8c 24 ac 00 00 00 e8 63 0x00dfba10 ca 85 ff 39 74 24 30 7e 49 33 ff eb 03 8d 49 00 8b 4c 24 34 8b 0c b1 8b c1 8d 68 01 8d 64 24 00 0x00dfba30 8a 10 40 84 d2 75 f9 8b 94 24 a8 00 00 00 03 d7 52 2b c5 6a ff 50 51 e8 d4 60 61 ff 8b 44 24 40 0x00dfba50 83 c4 10 46 83 c7 14 3b f0 7c c5 bd 90 c7 06 01 33 f6 e8 33 9b 60 ff 8b 10 8b c8 ff 52 54 8b f8 0x00dfba70 8d 4c 24 7c 89 bc 24 a4 00 00 00 c6 44 24 3c 01 e8 58 91 60 ff 89 6c 24 78 89 b4 24 88 00 00 00 0x00dfba90 8d 44 24 17 50 68 c4 4d 05 01 8d 4c 24 70 c6 84 24 94 03 00 00 03 e8 bf 57 60 ff 89 6c 24 64 89 yeah a lot to read but nonetheless...any help would be appreciated...
I'm sorta curious to know why you are running this directly off the CD. But in any case, download the latest patches and installing them. http://thesims2.ea.com/update/getpatch.php?appVersion=1.1&languageCode= Does it work after you install the game patch?
I just installed the university expansion pack and I'm having exactly the same symptom. I did install the patch. I have *not* gone through all the trouble of updating drivers yet and uninstalling/reinstalling if necessary, all of which I'll do next. But if anyone including the original poster has actually run into this problem and resolved it, I'd be happy to know how.
Actually I *think* I worked around the problem myself. Just for the benefit of anyone else that comes along... My daughter's PC already had Open for Business expansion installed. We installed University and tried to play by clicking the University icon and it would just crash right after the intro screen, as described in the original post. However, it occured to me to try just starting the game with the Open for Business CD instead of the University CD to see if it would work that way, and it appears that it works fine. We started the game with the Open For Business CD and she was able to add a campus region to her town and start playing. So *apparently* problem solved -- or worked around at least.
Ahhh... indeed, that's right. You should always be running the game off of the most recently released (not installed) expansion pack. At any rate, glad to hear your problem was resolved -John
Ok I got the same exception code but my problem seems to be slightly different. I was playing the game fine last night and then tried to start up tonight and when the blue loading screen came up, it got about 1/4 the way through and crashed on me. The other thing I noticed is that the blue loading screen is a different resolution than normal. I had it set for my screen at 1280x1024. Exception time: 10/27/2007, at 00:25:50. Exception code: 0xC0000005 (-1073741819) ACCESS_VIOLATION. Current thread ID: 3780 (0x00000ec4). Version information: Application/module path: C:\Program Files\EA GAMES\The Sims 2 Glamour Life Stuff\TSBin\Sims2SP2.exe Application/module version name: The Sims 2 EP3 Application/module version: 1.5.0.121 System version: Windows NT 6.0 System memory: 1016 Megabytes total, 352 Megabytes free. Application/module configuration: ReleaseSRT Like I said, it was working fine less than 24 hours ago, and I don't remember changing anything on my computer other than my desktop background. I'm on an HP Pavilion with Vista Home Premium, 1Gb RAM, processor 1.86GHz, graphics: integrated Intel GMA 950 I have these expansions: University, Nightlife, Open for Business, and the Family Fun and Glamour Life Stuff Packs
to update, my problem turned out to be my sound card. the first thing everyone seemed to want to blame was the graphics card, but it was the sound.
GoFeesh - can I ask what the problem was with your sound card & if you managed to get it fixed? I've recently run into some serious game problems and I have an exception log with this same message in it. The only thing that was changed on my computer between playing a working hood & findiong a Borked hood was someone uninstalling a Music download software, so I'm suspicious that there was something needed that in there. :| thanks
Unfortunately, I doubt we have the same problem. The sound for the game wasn't working when my game began to crash (and when it was crashing, it wasn't loading the game up at all, just got to the middle of the load screen). Then I discovered that the sound in all of my computer games wasn't working. After a week or two I ended up with no sound on my computer at all, so I don't know the specific problem, but basically I had a bad card. I replaced the sound card with a new one and everything is working fine. Seems that this code is way general and doesn't actually tell you anything useful.
well, my sound works fine, so that's not it then. thanks anyways. At this point, I can only think that it's a Vista thing. This computer should be able to blow thru the game w/no problems and yet I've had more random crashes in the past few months than I ever had on my old Dell. *sigh* Time to break out the back ups.
