Troubleshooting sims 2 start problems

Discussion in 'The Sims 2' started by abarratt, Dec 26, 2006.

  1. abarratt

    abarratt New Member

    sims 2 start problems

    we have installed sims 2 on the computer using the recommended installation. When we click on the icon on the desktop the first screen appears . We press play and the the screen goes black and we cannot exit without turning the computer off. We have downloaded the latest direct x , turned off anti virus and still no luck. Any advise please.
     
  2. jupitershana

    jupitershana Kitty Fanatic!

    I'm not very technical minded, but if you post your system specs someone should be able to assist you quicker. Check here if you're not sure how to get your system specs.
     
  3. abarratt

    abarratt New Member

    Thanks my system details are as follows
    Windows XP
    game Sims 2 and pets expansion pack DVD
    BIOS: Award Medallion BIOS v6.00PG
    Processor: Intel(R) Pentium(R) 4 CPU 3.06GHz
    Memory: 1024MB RAM
    Page File: 387MB used, 2071MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.2180 32bit Unicode
    Graphics
    Card name: NVIDIA GeForce 6200SE TurboCache(TM)
    Manufacturer: NVIDIA
    Chip type: GeForce 6200SE TurboCache(TM)
    DAC type: Integrated RAMDAC
    Display Memory: 256.0 MB
    Current Mode: 1024 x 768 (16 bit) (60Hz)

    Hope this helps.
    Thanks
     
  4. abarratt

    abarratt New Member

     

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