Troubleshooting Help Meeeee =[

Discussion in 'The Sims 2' started by brittni, Apr 28, 2007.

  1. brittni

    brittni New Member

    Help Meeeee =[

    i just got the sims2 university today and i installed it and everything went fine but when i tried to start the game to play it, and the box showed up that says thesims2 university like normal, but then it just dissapeared and my game didnt start!! my game wont start at alll. the farthest it gets it too the start up box. and thats it! i can hear my computer trying to start the game up. but it dosnt. and i have no idea whats wrong or what to do. seriously please help me anyone!! oh and it also wont let me uninstall university so im basically screwed.
    HELP! =[
     
  2. ManagerJosh

    ManagerJosh Benevolent Dictator Staff Member

  3. Vega

    Vega New Member

  4. brittni

    brittni New Member

    i downloaded the patch for university from thesims2.com but my game still wont start.
     
  5. dangerousgem

    dangerousgem New Member

    We really need system specs to help you. It may be that you dont have the minimum requirements to play, or it could be something else, but until we get those specs we wont be able to rule anything out.
    If you want to try a manual uninstall of your game go here
     
  6. brittni

    brittni New Member

    i went to systemrequirementslab.com to see if my comp can run the game and it passed the minimum requirements by alot. itsaid it can run it but it still wont start. but it also said my RAM and video card dont meet the recomended requiremnt but they meet the mininum so it should run i dont understand why it dosnt.
     
  7. brittni

    brittni New Member

    here are the specs, i didnt know waht u would need so i jus put everything.

    windows: windows XP5.1 (build2600) service pack2

    memory(RAM:( 383MB

    CPU: mobile AMD sempron(tm) processor2800+

    CPU speed: 916.8 MHz

    sound card: Conexant AMC audio

    display adapters: ATI RADEON XPRESS 200M | ATI RADEON XPRESS200M | NetMeeting driver | RDPDD chained DD

    screen resolution: 1024x763-32 bit

    network adapters: broadcom 802.11 b/g WLAN-packet scheduler miniport | realtek RTL8139 family PCI fast ethernet NIC- packet scheduler miniport

    cd/dvd drivers: D: MAT****AUJ-840D

    COM ports: COM3

    hard disks: C: 55.9GB

    hard disks- free: C:32.8GB

    USB controllers: 3 host controllers

    firewire (1394:( not detected

    manufacturer: hewlett-packard

    product make: HP pavilion ze2000 (EC196UA#ABA)

    BIOS info: ATAT COMPATIBLE 080905 HP 20040809

    motherboard: quanta 3096

    modem: AC97 data fax softmodem with smartCP

    internet explorer: 7.0.5730.11
     
  8. dangerousgem

    dangerousgem New Member

    Make sure you have the latest drivers for your video and sound cards and that you close all background tasks when you load up your game.
    You're really pushing the limits with your specs, especially your graphics card.
    If these things don't work then it could be an issue with your cd-rom or dvd drives.
    Let me know how it go's.
     
  9. ManagerJosh

    ManagerJosh Benevolent Dictator Staff Member

    I already see your problem. You don't have enough memory. 384 with 128MB allocated to graphics out of the total 512MB you have? That's way below recommended.
     
  10. dangerousgem

    dangerousgem New Member

    Am I misinterpreting this? I thought you'd only need 256MB


    The Sims 2 University is an expansion. You must have The Sims 2 installed in order to install and run the game. Your system must also meet these requirements as a minimum configuration for running the game.
    • Windows XP, ME, 98, or 2000.
    • 800MHz processor.
    • 256 MB RAM.
    • At least 1 GB of additional hard drive space (4.5 GB if installing The Sims 2 and University).
    • A T&L -capable video card with at least 32 MB of video RAM and one of the supported chipsets.
    Supported video cards:
    • ATI Radeon series (7000 or better).
      • 7000, 7200, 7500.
      • 8500, All-In-Wonder 8500.
      • 9000, 9200, 9500, 9600, 9700, 9800.
      • X300, X600, X800.
    • NVIDIA Quadro series.
      • Quadro, Quadro2, Quadro4.
    • NVIDIA GeForce series (GeForce 2 or better).
      • GeForce 2.
      • GeForce 3, 3 Ti.
      • GeForce 4, 4 Ti, MX 420, 440.
      • GeForce FX 5200, 5600, 5700, 5800, 5900, 5950.
      • GeForce 6600, 6800.
    If you have a processor running at 2.4 GHz or faster, the following cards should also work with the game, provided the newest drivers are installed. Note that some display options will be lowered or not available.
    • ATI Radeon VE series.
    • Intel Extreme Graphics 82865, 82915, and above.
     
  11. ManagerJosh

    ManagerJosh Benevolent Dictator Staff Member

    If you haven't noticed, your ATI is not on the list and therefore means you need more than just minimum. Please note the updated specs are:

    http://thesims2.ea.com/help/detail.php?help_id=280

    Yes I'm aware it says seasons, but it's better to follow the latest guide than older guides.
     
  12. Mirelly

    Mirelly Active Member

    The game crashing out on start on up is nearly always a graphics device failure. Running The Sims 2 on a cheap laptop is doomed to failure (Babewithbrains14's laptop burned out, for example). Laptops get hot and when they get too hot the chips fry and when the chips are fried all you have is a $800 book-rest.

    You should turn off the laptop. Allow it to cool to roomremperature (allow 1 hour) Then restart it and see if it works again. If you're lucky, it might.

    If it does, turn off again and go out and invest in laptop cooling pad to avoid future overheating.
     
  13. brittni

    brittni New Member

    i dont have a cheap laptop its and expensive hp and its not old. and it had been off all day before i installed university and ther were not background tasks running . i will get the latest drivers and sound cards and see if it works then thanks for all ur guys help.
     
  14. Mirelly

    Mirelly Active Member

    Hewlett Packar poducts may be expensive but that doesn't stop them being cheap. Those specs are not high end and therefore it is a cheap laptop. Any laptop costing less than $3,000 is cheap period
     
  15. brittni

    brittni New Member

    so i went to hp.com and downloaded and installed the latest graphics card and sound card for my laptop but my game still wont start and why wont it let me uninstall it?
     
  16. ManagerJosh

    ManagerJosh Benevolent Dictator Staff Member

    Have you ran any antivirus or spyware scans?
     
  17. Odinmoon

    Odinmoon Creator of organised mess

    383mg ram might not be enough. Window use a lot of ram just to run itself.
    You might want to take out a lot of special effects that windows uses. run the classic version of windows. Disable windows sounds. And don't use windows effects. Also disable virus protection, any spy ware, and by chance if you have anything Norton, it will use up a lot of system recourses. I got rid of Norton protection. It just hogged my machine. If you use the classic version of windows, you will have more memory in ram and video ram. To me Laptops are souped up word processors. Not gaming machines. I had a Compaq and always ran into trouble. It just didn't quite cut the mustered.
    regards moon.
     
  18. Vega

    Vega New Member

    i have a Sony Vaio with 512 mg Ram and i used to play sims with 3 expansions on it, but the game was really slow and the computer was allways getting to hot... so i buy a cooling pad witch is very cool it really reduces the temperature of the laptop you should try one of those things perhaps your computer is getting to hot...:confused:
    and i agree with Odin i think your ram is not suficient :( in my new computer i had 1 gb of Ram and will all expansions i was having troubles with the game sometimes the game crashed so i bougth more Ram and now it works just fine, i found that the computer was using more than 1gb of ram :eek: anyway perhaps you should think in play sims in another computer because laptops aren't the best solution for play games
     
  19. Mirelly

    Mirelly Active Member

    Thank you for that information, Vega.

    I have 1GB ram and 256MB display memory (on a PC) and I have problems sometimes with slow-running and overheating. The problems with laptops are ten times greater and even more so for people who try to run the game on min-spec laptops made to a budget formula.
     
  20. Vega

    Vega New Member

    i have 2gb of ram :D and it's amazing to play the sims, the game is really fast, my graphic card is very good too and my graphics are great.. i think that today computers are very powerfull machines and they get to hot, so i have lots of coolers, i even have a cooler in my memories, i don't want to take the risk i think that the money that i spend in the coolers was worth it because now i can play and feel safe that nothing will melt in my computer, you should try this Mirelly, computers really get hot and that is a very bad problem, i stoped playing on my laptop because of that and because it was too expensive and i don't want to crash it... my parents would kill me LOL
     

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