To fix my account issues at TheSims.com, I had to talk with the Assistant Producer. Sorry, but I'm not quite sure what e-mail address you guys are supposed to e-mail; I have already deleted those e-mails, as I didn't need them anymore. I'm sure you can find some information in the Help section of TheSims.com, though.
I'll go looking for the help pages at the official sims site then and see if I can figure out the right people to email. Thanks!