Troubleshooting Sims 3 won't play on new laptop

Discussion in 'The Sims 3' started by georgia13571, Dec 26, 2009.

  1. georgia13571

    georgia13571 New Member

    Sims 3 won't play on new laptop

    Hi I am new to this please help me ,I have bought my daughter a new laptop together with the sims 3.I have installed the game and when we get to create a sim it freezes and the cursor is still loading.It stays like that and I then have to switch off the laptop.It has windows 7 and i don't know how to check my computer's requirements.
     
  2. Flameback777

    Flameback777 Josh's Servant Staff Member

    Post a dxdiag please.
    When the game freezes, do a Ctrl + Alt + Del, see if the application is still responding or not.
     

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