Official: How Do I Get a Replacement Serial Number from EA?

[suitemichelle]

Question How do I get a replacement serial number?
Answer Misprinted or Invalid Serial Replacement:
If you meet one of the following criteria, and you are within the 90 day warranty period, you can send a request to Electronic Arts for a replacement serial number.

• The serial number is illegible or missing characters.
• The serial number is not printed on the lower left portion on the back of the jewel case, inside the jewel case, or on the back of the manual.
• A Technical Support Representative deems the serial number provided with the game as invalid.

When sending a request for a replacement serial number, please include the following:

• The original insert from the back of the jewel case displaying the invalid or misprinted number, or the manual displaying the invalid or misprinted number.
• Explanation of the situation
• First and Last Name
• Return Address
• Email Address
• Phone Number

Mailing Address:
Electronic Arts Customer Warranty
209 Redwood Shores Pkwy
Redwood City, CA 94065

Lost or Missing Serial Replacement:
If you meet one of the following criteria, you can send a request along with a nominal fee to Electronic Arts for a replacement serial number.

• The product is 90 days past the purchase date
• The original serial number has been discarded or lost

When sending a request for a replacement serial number, please include the following:

• A money order for $10.00 USD (per serial number requested) made payable to Electronic Arts.
• The proof of purchase page from your manual (If you no longer have the manual, include one of the game disks as verification of ownership.
  • Note: If sending a disk as verification, please send it using a traceable method as Electronic Arts is not responsible for products not in its possession.
    Explanation of the situation
• First and Last Name
• Return Address
• E-mail Address
• Phone Number

Mailing Address:
Electronic Arts Customer Warranty
209 Redwood Shores Pkwy
Redwood City, CA 94065

[Mirelly]

Added to the FAQ's. Thanks Michelle.

[ManagerJosh]

Just to add as a followup, we will not provide serial numbers for those who lost it. You will need to go through the above procedures to get a new serial number.

[neelix]

If you lost your serial after registering, go to http://www.electronicarts.co.uk/ . Log in the upperleft part of the screen using you thesims2 login. Then click on "my account". you'll the have to login again. In the upperright click on "my games" and you will see your serialnumbers...

Neelix

[ManagerJosh]

If you lost your serial after registering, go to http://www.electronicarts.co.uk/ . Log in the upperleft part of the screen using you thesims2 login. Then click on "my account". you'll the have to login again. In the upperright click on "my games" and you will see your serialnumbers...

Neelix

That only works if you registered your game with EA UK.

[neelix]

That only works if you registered your game with EA UK.

It's more likely that is works when registered in Europe, As I'm Dutch. None the less if you're from europe it is worth a shot.

[ManagerJosh]

That's the assumption one registers their game. Majority of the time people don't register it.