Question How do I get a replacement serial number?
Answer Misprinted or Invalid Serial Replacement:
If you meet one of the following criteria, and you are within the 90 day warranty period, you can send a request to Electronic Arts for a replacement serial number.
  • The serial number is illegible or missing characters.
  • The serial number is not printed on the lower left portion on the back of the jewel case, inside the jewel case, or on the back of the manual.
  • A Technical Support Representative deems the serial number provided with the game as invalid.
When sending a request for a replacement serial number, please include the following:
  • The original insert from the back of the jewel case displaying the invalid or misprinted number, or the manual displaying the invalid or misprinted number.
  • Explanation of the situation
  • First and Last Name
  • Return Address
  • Email Address
  • Phone Number
Mailing Address:
Electronic Arts Customer Warranty
209 Redwood Shores Pkwy
Redwood City, CA 94065

Lost or Missing Serial Replacement:
If you meet one of the following criteria, you can send a request along with a nominal fee to Electronic Arts for a replacement serial number.
  • The product is 90 days past the purchase date
  • The original serial number has been discarded or lost
When sending a request for a replacement serial number, please include the following:
  • A money order for $10.00 USD (per serial number requested) made payable to Electronic Arts.
  • The proof of purchase page from your manual (If you no longer have the manual, include one of the game disks as verification of ownership.
    • Note: If sending a disk as verification, please send it using a traceable method as Electronic Arts is not responsible for products not in its possession.
      Explanation of the situation
  • First and Last Name
  • Return Address
  • E-mail Address
  • Phone Number
Mailing Address:
Electronic Arts Customer Warranty
209 Redwood Shores Pkwy
Redwood City, CA 94065