Troubleshooting Crashes after clicking launch

Discussion in 'The Sims 3' started by yalegirl10, Jun 6, 2009.

  1. yalegirl10

    yalegirl10 New Member

    Crashes after clicking launch

    Hi, this is my first time posting, so hopefully I am doing this right. So I installed my game on Thursday night, and when I went to hit play in the launcher the screen went black like it was going to start up and then it crashed back to my desktop. I did that test, can you run it, and it said my computer exceeded the requirements. And then I checked on my neighbors computer which is newer than mine, just to check if it was the disk, yet it worked perfectly on her computer. So it's my computer, yet I have no clue what is wrong. I attached the dxdaig or whatever its called since i saw several posts with that included. Can someone please help me?
     

    Attached Files:

  2. ManagerJosh

    ManagerJosh Benevolent Dictator Staff Member

  3. yalegirl10

    yalegirl10 New Member

    thank you so so much! You basically made my night!
     
  4. ManagerJosh

    ManagerJosh Benevolent Dictator Staff Member

    Great to hear that! Stop by later to share the rest of your Sims 3 experience, styles, creations and stories:D
     
  5. yalegirl10

    yalegirl10 New Member

    okay, so I hope I am not complaining, but I have a new problem. My game crashes after like 20 minutes of playing and now I dont know what to do now. But it looks so so cool!
     
  6. swmeek

    swmeek I got your benevolent dictator pal!!

    Does it give you an error message when it crashes?
    When you installed the new driver did you just install it over the old driver or did you do a uninstall of the old driver and then install the new driver?
    It sounds in a way that it might be overheating or something.
     
  7. Flameback777

    Flameback777 Josh's Servant Staff Member

    If just the game is crashing and not Windows then it will not be overheating or a driver issue.
    What are you usually doing in the game when it crashes?
     
  8. yalegirl10

    yalegirl10 New Member

    There is no error message. Its just like one minute I'm playing the game which consists of either making a family or sim, or just around town, or in a house. It has happened everywhere. Then it makes a ripping sound and goes to my desktop. But the last image of my game will remain my background for about like 4 minutes. I didn't uninstall my old driver, since I don't know how to do that.
     
  9. ManagerJosh

    ManagerJosh Benevolent Dictator Staff Member

    Could you reattach another dxdiag report? It will tell us whether the driver updated or not.
     
  10. yalegirl10

    yalegirl10 New Member

    Here you go!
     

    Attached Files:

  11. ManagerJosh

    ManagerJosh Benevolent Dictator Staff Member

    Well the good news is the driver did update. The bad news is it sounds like you're running out of RAM. Try quitting all unnecessary applications. Suspending any software based firewalls on your computer. Quit anything that's process intensive.
     
  12. yalegirl10

    yalegirl10 New Member

    Okay, hopefully this is not a stupid question, yet how do I know what is unnecessary and what is necessary? Also what is software based firewalls on my computer? Technology is somewhat of a foreign language to me.
     
  13. ManagerJosh

    ManagerJosh Benevolent Dictator Staff Member

  14. yalegirl10

    yalegirl10 New Member

    Thank you for being so helpful! It won't let me attach it though.
     
  15. Flameback777

    Flameback777 Josh's Servant Staff Member

    Open the log file in notepad and use save as to save it as filename.txt
    I guess Josh has not allowed .log files to be uploaded.
     
  16. yalegirl10

    yalegirl10 New Member

    hopefully it works now.
     

    Attached Files:

  17. Flameback777

    Flameback777 Josh's Servant Staff Member

    Always amazes me how many POS computer manufacturers and software installers manage to put in the auto run. I'll let Josh explain how to use msconfig to remove all these startup entries. :p
     

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