How Do I please help

Discussion in 'The Sims 3' started by Carol, Nov 21, 2010.

  1. Carol

    Carol New Member

    when i start the game a message pop up saying <the version of the game you are running is incompatible with your user data. please update your game via the game launcher.>
    i go to the game launcher and i already have the latest version.
    please help :(
  2. KatAnubis

    KatAnubis Lady Staff Member

    Oh, dear. I had that problem too, just yesterday. It's a glitch that makes the basegame incompatible with your EPs.

    Read this first:

    First try getting the actual version numbers for each of your basegame and EP/SPs. If they are not up to date, then use the standalone (which I recommend you download somewhere on your computer and then run it, rather than apply directly. It takes a lot of time to download them and sometimes you have to run them more than once.) Use the one recommended for the basegame or EP/SP which is not at the same as what your computer has.

    If all else fails, then you may have to do what I did. The key was deleting everything including the EADM, not just the game parts itself.

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