Troubleshooting Sims 2 crashes with microsoft error

Sims 2 crashes with microsoft error

Thanks for all who read this,

I just bought a new computer today, so i have all the specs to play all of the games. After installing expansion packs 1 and 2 I encountered a microsoft error after trying to start the game. I went to ea's web page and did what they suggested (update drivers, reinstall and remove registry) and still the same problem. I uninstalled everything again and reinstalled with just the Sims 2, again when i go to play it i see the white screen, and the sims 2 logo, and then a microsoft error. I can post the error if necessary.

Any help is greatly appreciated,

Thank you!

 

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Sims2.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="ijl15.dll" SIZE="352256" CHECKSUM="0x5CC5195" BIN_FILE_VERSION="1.51.12.44" BIN_PRODUCT_VERSION="1.51.12.44" PRODUCT_VERSION="1,51,12,44" FILE_DESCRIPTION="Intel JPEG Library - Retail Version" COMPANY_NAME="Intel Corporation" PRODUCT_NAME="Intel JPEG Library" FILE_VERSION="1,51,12,44" ORIGINAL_FILENAME="ijl15.dll" INTERNAL_NAME="ijl15" LEGAL_COPYRIGHT="Copyright Intel Corporation 1998 - 2001" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5C30D" LINKER_VERSION="0x40000" UPTO_BIN_FILE_VERSION="1.51.12.44" UPTO_BIN_PRODUCT_VERSION="1.51.12.44" LINK_DATE="05/30/2001 21:37:47" UPTO_LINK_DATE="05/30/2001 21:37:47" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Sims2.exe" SIZE="15178859" CHECKSUM="0xFFE4228C" BIN_FILE_VERSION="1.0.0.932" BIN_PRODUCT_VERSION="1.0.0.932" PRODUCT_VERSION="1.0.0.932" FILE_DESCRIPTION="The Sims 2" COMPANY_NAME="Maxis, a division of Electronic Arts Inc." PRODUCT_NAME="The Sims 2" FILE_VERSION="1.0.0.932" ORIGINAL_FILENAME="Sims2.exe" LEGAL_COPYRIGHT="Copyright 2004 Electronic Arts Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.932" UPTO_BIN_PRODUCT_VERSION="1.0.0.932" LINK_DATE="08/18/2004 03:04:46" UPTO_LINK_DATE="08/18/2004 03:04:46" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="~df394b.tmp" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="~df394b.tmp" SIZE="791068" CHECKSUM="0xD527B7F1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="07/12/2004 11:57:20" UPTO_LINK_DATE="07/12/2004 11:57:20" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft Windows Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT=" Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>



Thanks Again

 

I had forgotten to patch it after my last install, I just patched it. I don't know if that changed the error report:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Sims2.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="ijl15.dll" SIZE="352256" CHECKSUM="0x5CC5195" BIN_FILE_VERSION="1.51.12.44" BIN_PRODUCT_VERSION="1.51.12.44" PRODUCT_VERSION="1,51,12,44" FILE_DESCRIPTION="Intel JPEG Library - Retail Version" COMPANY_NAME="Intel Corporation" PRODUCT_NAME="Intel JPEG Library" FILE_VERSION="1,51,12,44" ORIGINAL_FILENAME="ijl15.dll" INTERNAL_NAME="ijl15" LEGAL_COPYRIGHT="Copyright Intel Corporation 1998 - 2001" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5C30D" LINKER_VERSION="0x40000" UPTO_BIN_FILE_VERSION="1.51.12.44" UPTO_BIN_PRODUCT_VERSION="1.51.12.44" LINK_DATE="05/30/2001 21:37:47" UPTO_LINK_DATE="05/30/2001 21:37:47" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Sims2.exe" SIZE="15204975" CHECKSUM="0x81F85829" BIN_FILE_VERSION="1.0.0.1022" BIN_PRODUCT_VERSION="1.0.0.1022" PRODUCT_VERSION="1.0.0.1022" FILE_DESCRIPTION="The Sims 2" COMPANY_NAME="Maxis, a division of Electronic Arts Inc." PRODUCT_NAME="The Sims 2" FILE_VERSION="1.0.0.1022" ORIGINAL_FILENAME="Sims2.exe" LEGAL_COPYRIGHT="Copyright 2004 Electronic Arts Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1022" UPTO_BIN_PRODUCT_VERSION="1.0.0.1022" LINK_DATE="09/28/2005 05:37:28" UPTO_LINK_DATE="09/28/2005 05:37:28" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="~df394b.tmp" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="~df394b.tmp" SIZE="791068" CHECKSUM="0xD527B7F1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="07/12/2004 11:57:20" UPTO_LINK_DATE="07/12/2004 11:57:20" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft Windows Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT=" Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

 

i had patched the expansion packs, and received the same error. Right now just Sims 2 is installed with the patch and I get that error.

 

do you have a more specific link?

 

LOL Josh. Pandora that link contains the vague dots to allow it to fit the screen ... the full link should show up in the status bar (bottom lefthand side of the browser window) when you hover the mouse over the link ... and the whole link will certainly end up appearing in the address bar if you actually click it.

 

I was just talking with a lady from hp and she said:

Ruth S: Jennifer, your computer was shipped with the integrated video cxhipset.
Ruth S: You need to upgrade the video memory to run high end games.

Is she correct in saying this? Should I be taking it back?

 

Pandora, we'll need to see your full system specs to answer that question. Please see the FAQ's (link in my signature) for 'a how' to do this

 

Thanks for the help, I have got it working

 

LOL Josh ... don't you just hate it when this happens