Sims 2 Wont play: Monitor shuts off after splash screen Hello. I know you''ve probably seen enough threads seeing this problem, but I have yet to find a solution. I need help. I used to be able to play sims on this computer, but after updating windows it wont play anymore. It will load up the splash screen (the white box saying sims 2), and then my monitor goes black, and about 10 seconds later, the monitor shuts off completely and I have to reboot my computer. Any ideas what could cause this?? CPU: amd athlon 64 3300+ OS : Windows XP pro (32 bit) Video: Sapphire Radeon HD 3650 AGP 512 DDR2 Ram: 3gb sound : onboard RealTek audio.
Post a dxdiag. I would think that TS2 is using a resolution that your monitor doesn't support and it is going in to sleep mode. When this happens, pressing Alt + Tab should take you back to the desktop.
Hi sorry I forgot to post my dxdiag earlier. So here it is. Also in reply to swmeek, I hadnt thought about that.. although the power supply is only 2 months old so I am very much hoping its not that. heh. And flameback, I tried the alt+tab thing, but nothing works I have to reboot manually with the reset button every time. ------------------ System Information ------------------ Time of this report: 8/6/2009, 05:45:46 Machine name: CRIZZLE32 Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234) Language: English (Regional Setting: English) System Manufacturer: AWARD_ System Model: AWRDACPI BIOS: Award Modular BIOS v6.00PG Processor: AMD Athlon(tm) 64 Processor 3300+, MMX, 3DNow, ~2.4GHz Memory: 2048MB RAM Page File: 283MB used, 5703MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 10.0 (4.10.0000.5512) DX Setup Parameters: Not found DxDiag Version: 5.03.2600.5512 32bit Unicode ------------ DxDiag Notes ------------ DirectX Files Tab: No problems found. Display Tab 1: No problems found. Sound Tab 1: No problems found. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (n/a) DirectDraw: 0/4 (retail) DirectInput: 0/5 (n/a) DirectMusic: 0/5 (n/a) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: ATI Radeon HD 3600 Series Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor AGP (0x9596) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_9596&SUBSYS_00281787&REV_00 Display Memory: 512.0 MB Current Mode: 1024 x 768 (16 bit) (60Hz) Monitor: Generic Television Monitor Max Res: 640,480 Driver Name: ati2dvag.dll Driver Version: 6.14.0010.6973 (English) DDI Version: 9 (or higher) Driver Attributes: Final Retail Driver Date/Size: 7/2/2009 13:24:44, 335872 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a VDD: n/a Mini VDD: ati2mtag.sys Mini VDD Date: 7/2/2009 13:49:32, 4125696 bytes Device Identifier: {D7B71EE2-D6D6-11CF-0A6F-2220A1C2CB35} Vendor ID: 0x1002 Device ID: 0x9596 SubSys ID: 0x00281787 Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_A ModeWMV9_A Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled DDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run ------------- Sound Devices ------------- Description: Realtek AC97 Audio Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: PCI\VEN_10B9&DEV_5455&SUBSYS_AE011458&REV_20 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: ALCXWDM.SYS Driver Version: 5.10.0000.5770 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 12/22/2004 05:07:12, 2304320 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Full Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: Yes, Yes I3DL2(tm) Listen/Src: Yes, Yes Sensaura(tm) ZoomFX(tm No Registry: OK Sound Test Result: Not run --------------------- Sound Capture Devices --------------------- Description: Realtek AC97 Audio Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: ALCXWDM.SYS Driver Version: 5.10.0000.5770 (English) Driver Attributes: Final Retail Date and Size: 12/22/2004 05:07:12, 2304320 bytes Cap Flags: 0x0 Format Flags: 0x0 ----------- DirectMusic ----------- DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS DLS Version: 1.00.0016.0002 Acceleration: n/a Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Registry: OK Test Result: Not run -------------------
What is the power output of the power supply and what brand is it? What does you video card call for in power requirements? If it were me I'd go through and make sure all the power connections are nice and tightly connected. A loose connection might cause it . Another thing that might cause it is a corrupted driver. Make sure you have the most current driver for your ATI card. You might also make sure the video card is fully seated in the slot too.
This looks like the problem. I don't know what kind of flux capacitor powered monitor you're using, but it doesn't seem to be up to the job. Is it a CRT of LCD? Is it even a TV? The fact that you're using 1024x768 at 16bits either means that either your monitor can't handle any higher or the graphics card can't, or perhaps both?
