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Troubleshooting Sims 3 Freezes

Discussion in 'The Sims 3' started by zerouyoku, Oct 22, 2011.

  1. zerouyoku

    zerouyoku New Member

    Hi
    So i just bought Sims 3 and Pets. Everytime I play for awhile it starts to freeze up then maybe 5 seconds later becomes normal again. Everything freezes but the mouse can be moved around, the sounds, the green diamond thing, shadows and lighting still work. It almost always happen when I speed up the game to 3x sometimes 2x. Any1 know whats the problem my laptop should be able to play this game.

    ------------------
    System Information
    ------------------
    Time of this report: 10/23/2011, 00:43:27
    Machine name: EDDYFOK-PC
    Operating System: Windows 7 家用進階版 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
    Language: Chinese (Traditional) (Regional Setting: Chinese (Traditional))
    System Manufacturer: ASUSTeK Computer Inc.
    System Model: K53SV
    BIOS: BIOS Date: 09/26/11 14:47:02 Ver: 04.06.03
    Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
    Memory: 8192MB RAM
    Available OS Memory: 8104MB RAM
    Page File: 2802MB used, 13403MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode
     
  2. KatAnubis

    KatAnubis Lady Staff Member

    I think that if you look at the actual system specs required for the game, that for Windows 7 you need a faster processor. 2.00ghz is ok for Windows XP, but it seems to me that because Windows 7 is more processor intensive that you have to have a higher processor.

    You also didn't post your video card information which could also (especially on a laptop) be below specs. Make sure that your video card is one of the approved ones.

    You might be able to get better performance by changing your graphics settings under option. (Most freezing issues show up more when the game is running faster, especially at 3x speed.)

    Something else you can try is resetting your Sims. Sometimes a stuck townie can make things intermittantly freeze. (This is especially true if you were using World Adventures as there's one spot where the local Sims tend to get stuck. It's a routing problem.) Use "Resetsim *" (the * being the wild card so that you don't have to try to figure out which Sim might be causing it.)
     
  3. zerouyoku

    zerouyoku New Member

    well heres my video card i got two in the laptop its in chinese thought if its alrigt with you

    「NVIDIA 系統資訊」報告建立時間: 10/23/2011 19:20:48
    系統名稱﹕ EDDYFOK-PC
    [顯示]
    作業系統: Windows 7 Home Premium, 64-bit (Service Pack 1)
    DirectX 版本: 11.0
    GPU 處理器: GeForce GT 540M
    驅動程式版本: 268.56
    DirectX 支援: 11
    CUDA 核心: 96
    核心時脈: 672 MHz
    著色器時脈: 1344 MHz
    記憶體時脈: 900 MHz (1800 MHz 資料傳輸速率)
    記憶體介面: 128-位元
    可用圖形記憶體總計: 4095MB
    專用視訊記憶體﹕ 2048 MB DDR3
    系統視訊記憶體: 0MB
    共享系統記憶體: 2047MB
    視訊 BIOS 版本﹕ 70.08.58.00.FE
    IRQ: 16
    匯流排: PCI Express x16 Gen2
    [元素]
    nvui.dll 7.17.12.6856 NVIDIA User Experience Driver Component
    nvxdsync.exe 8.17.12.6856 NVIDIA User Experience Driver Component
    nvxdplcy.dll 8.17.12.6856 NVIDIA User Experience Driver Component
    nvxdbat.dll 8.17.12.6856 NVIDIA User Experience Driver Component
    nvxdapix.dll 8.17.12.6856 NVIDIA User Experience Driver Component
    NVCPL.DLL 8.17.12.6856 NVIDIA User Experience Driver Component
    nvCplUIR.dll 3.5.920.0 NVIDIA Control Panel
    nvCplUI.exe 3.5.920.0 NVIDIA Control Panel
    nvDispSR.dll 6.14.12.6856 NVIDIA Display Server
    NVMCTRAY.DLL 8.17.12.6856 NVIDIA Media Center Library
    nvDispS.dll 6.14.12.6856 NVIDIA Display Server
    nvViTvSR.dll 6.14.12.6856 NVIDIA Video Server
    nvViTvS.dll 6.14.12.6856 NVIDIA Video Server
    nvWSSR.dll 6.14.12.6856 NVIDIA Workstation Server
    nvWSS.dll 6.14.12.6856 NVIDIA Workstation Server
    NVCUDA.DLL 8.17.12.6856 NVIDIA CUDA 3.2.1 driver
    nvGameSR.dll 6.14.12.6856 NVIDIA 3D Settings Server
    nvGameS.dll 6.14.12.6856 NVIDIA 3D Settings Server
    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics Family
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_15F21043&REV_09
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: LGD02DC
    Native Mode: 1366 x 768(p) (59.996Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
    Driver File Version: 8.15.0010.2509 (English)
    Driver Version: 8.15.10.2509
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 8/31/2011 19:53:20, 8312320 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4256-11CF-3E7A-F835A9C2C535}
    Vendor ID: 0x8086
    Device ID: 0x0116
    SubSys ID: 0x15F21043
    Revision ID: 0x0009
    Driver Strong Name: oem47.inf:IntelGfx.NTamd64.6.0:iSNBM0:8.15.10.2509:pci\ven_8086&dev_0116
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
     
  4. swmeek

    swmeek I got your benevolent dictator pal!!

    The CPU should be fine considering it's a quad core although I've heard that the game and quad cores don't play well together.
    Are you using the Aero program on your operating system?
    You might try turning it off and seeing if it helps.
    You might also see if Asus has any new video drivers for your laptop as well.
    Are you using a laptop cooler pad for your laptop?
    With a quad CPU and a dual GPU in the same laptop case it might be getting a bit hotter than it should be .
    Also if I'm reading this correctly make sure that the game is running off of the Nvidia GPU and not the Intel GPU as the Intel one is not sufficient to run the game either by itself or with any stuff packs.
     
  5. zerouyoku

    zerouyoku New Member

    Well I think its running the Nvidia GPU since i checked the settings in the Nividia option and it has the sims3.exe listed and switched as auto Nividia GPU.
    The Video drivers are already updated.

    I dont know if its hot or not but i dont feel its hot since mine has the IceCool rest and i have the airCon running.
    I dont feel alot of hot air running out the sides when i run the game but the air does get hot when i run other games maybe i'll borrow one from my friends and see.
    I've played Dead island with this laptop just fine just dont know about sims 3.
    I've reset the sims still got freezes. The funny thing is when i played sims 3 with my desktop duo CPU running XP it doesnt lag at all and it has a similar display device.

    dam now that i looked up the recent specs for gaming/design computers i found out i now need to upgrade again when i just recently upgraded. Any recommends for a desktop with powerful display and CPU? Mostly used for maya and 3ds max
     
  6. swmeek

    swmeek I got your benevolent dictator pal!!

    If you're going to be using either of those programs look for a decent card like a 560 series card or higher .
    It could be a driver issue with windows 7 too.
     

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