Troubleshooting SIMS CRASHES

i'm also having the same problem on two different computers in getting the game to play for my daughter, the laptop lets the game play for 30 minutes or so and blue screens with a message saying the hardware installed is not being accpeted and to contact and administrater, the home pc will install it all the way to the end of the bar progress screen only to say the file will not install, i've tried several times on both computers and still have the same outcome, in the past we have had several sims games installed on the home pc and never had any problems but this game seems to be more graphic, should we consider an additional device for the game? if so what would be recommended...​

 

swmeek said: ↑

Could you please post the dxdiag reports of both computers?
This will help us immensely.
With the laptop it could be it's overheating, do you by chance use a laptop cooling pad?
Better yet check all the vents and make sure they're not plugged up with dust or lint or anything.
With the file not installing it could be that the system requirements aren't enough to run the game.
Instructions are here on uploading a dxdiag .
http://www.simprograms.com/the-sims...o-see-if-your-computer-can-handle-the-sims-3/
Scroll down to where you see this-How do I find my system’s information?​

i've been reading some post here and they have been helpful, i believe the laptop problem is the fact it's laying on a blanket when she plays the game, we'll check that tonight​

 

having trouble sending it, let me shorten it up and try---

 

------------------
System Information
------------------
Time of this report: 3/2/2011, 17:09:38
Machine name: BREWERHOME
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: OptiPlex GX620
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
Memory: 2038MB RAM
Page File: 916MB used, 2492MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

 

can open the file attached? its at the bottom of last post, i tried sending it but it was too large i guess so i sent it as an attached document..

 

try this--
Card name: Intel(R) 82945G Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) 82945G Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2772&SUBSYS_01AD1028&REV_02
Display Memory: 224.0 MB
Current Mode: 1152 x 864 (32 bit) (75Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ialmrnt5.dll
Driver Version: 6.14.0010.4410 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/14/2005 14:06:58, 36990 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ialmnt5.sys
Mini VDD Date: 10/14/2005 14:15:18, 1302812 bytes
Device Identifier: {D7B78E66-6432-11CF-A262-A721A3C2CB35}
Vendor ID: 0x8086
Device ID: 0x2772
SubSys ID: 0x01AD1028
Revision ID: 0x0002
Revision ID: 0x0002
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run