Troubleshooting Tried everything, what now?

Discussion in 'The Sims 2' started by Sims2KidsMom, Jan 15, 2005.

  1. Sims2KidsMom

    Sims2KidsMom New Member

    Tried everything, what now?

    Here's the system specs. I believe I have everything needed to play the game, but once the game starts, there is severe graphic issues, you can tell the game is running ok, but the screen flickers mostly red, then vertical lines. After an hour on the phone with EA tech support, they couldn't tell me what to do to fix it, except to try the warranty feature to get my money back on the game.
    Any suggestions, help, etc. would be GREATLY appreciated!!
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
    Language: English (Regional Setting: English)
    System Manufacturer: Compaq
    System Model: Compaq PC
    BIOS: Default System BIOS
    Processor: AMD Athlon(tm) XP 1700, MMX, 3DNow, ~1.5GHz
    Memory: 512MB RAM
    Page File: 264MB used, 984MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.2180 32bit Unicode
    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce FX 5700LE
    Manufacturer: NVIDIA
    Chip type: GeForce FX 5700LE
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0343&SUBSYS_00000000&REV_A1
    Display Memory: 128.0 MB
    Current Mode: 1024 x 768 (32 bit) (60Hz)
    Monitor: COMPAQ MV540 Color Monitor
    Monitor Max Res: 1024,768
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0010.6693 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 10/29/2004 16:50:00, 3736704 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: nv4_mini.sys
    Mini VDD Date: 10/29/2004 16:50:00, 2826944 bytes
    Device Identifier: {D7B71E3E-4003-11CF-9579-0A2000C2CB35}
    Vendor ID: 0x10DE
    Device ID: 0x0343
    SubSys ID: 0x00000000
    Revision ID: 0x00A1
    Revision ID: 0x00A1
    Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
    Deinterlace Caps: {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run
    -------------
    Sound Devices
    -------------
    Description: SoundMAX Digital Audio
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_1106&DEV_3058&SUBSYS_003D0E11&REV_50
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: smwdm.sys
    Driver Version: 5.12.0001.3030 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 7/25/2001 17:40:30, 438200 bytes
    Other Files:
    Driver Provider: Analog Devices
    HW Accel Level: Full
    Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 48000
    Static/Strm HW Mix Bufs: 33, 32
    Static/Strm HW 3D Bufs: 33, 32
    HW Memory: 0
    Voice Management: Yes
    EAX(tm) 2.0 Listen/Src: Yes, Yes
    I3DL2(tm) Listen/Src: Yes, Yes
    Sensaura(tm) ZoomFX(tm:( Yes
    Registry: OK
    Sound Test Result: Not run
    ---------------------
    Sound Capture Devices
    ---------------------
    Description: SoundMAX Digital Audio
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: smwdm.sys
    Driver Version: 5.12.0001.3030 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/25/2001 17:40:30, 438200 bytes
    Cap Flags: 0x41
    Format Flags: 0xCCC
     
  2. ManagerJosh

    ManagerJosh Benevolent Dictator Staff Member

  3. Sims2KidsMom

    Sims2KidsMom New Member

    What about adjusting something in the Bios? I was reading on another thread where I believe they had a similar problem and lowered the setting from 4X to 2X?
     
  4. ManagerJosh

    ManagerJosh Benevolent Dictator Staff Member

    The nVidia FX5700LE is an AGP 8x/4X card. Doing that will only reduce performance. Ideally, it should be set at 4x, or moreover, at 8x to achieve maximum performance.
     
  5. Cyricc

    Cyricc Goblin Techies

    Yeah, but loss of performance is a worthy trade-off for playability, isn't it? Basically you can try lowering the "AGP Rate" or somesuch to something lower than what it's currently set to. Every mobo has different BIOS configuration options, so you're going to have to find it yourself if you don't know where it is already.

    And 1GB RAM is the standard now? [Darn], I'm behind the times. I have 768Mb :rolleyes:
     
  6. Mirelly

    Mirelly Active Member

    Never mind ... you're 3/4 or the way there, sweetie. ;)
     

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