Unleashed-the upside down thumbnail problem So you've played unleashed, customized a bit, and suddenly your family has a clown looking face when you're in the neighborhood. Inside the game, maybe you see a whitish upside down mask picture. I have now had this problem and here's how to make it happen (what NOT to do). First it pertains to FaceLift and the heads you make with it. I'm guessing Facelift is not so compatible with Unleashed, given the age of facelift comparitively. Second, Sim Wardrobe from simwardrobe.com , I used it to choose a head for my previously created sim. When I re-entered the game, it created the new thumbnails and failed, with the results you've all seen. Sim Wardrobe and FaceLift are pretty safe to use. I hear no complaints of crashes, just qualitative results. However , one or the other has a problem with Unleashed. I do suggest not using anything that deletes thumbnails, including Metamorphoser, SimTeen, GrowUp , perhaps Eli-sims.. any head choosing program. I also would like to know if Facelift heads cause problems with your newly created families. So far I have not seen this result, but testing is not complete. REMEDIES: 1) the least radical course is to use Metamorphoser yet again to choose a default head that came with the sims. It may aid the game in making good thumbnail images. 2) you could evict the family and move it back in, which might work, at least it won't be risky. 3) The most radical course is to BACKUP your families first (UserData folder for that neighborhood) . UNINSTALL the sims completely. Re-install WITHOUT unleashed, use your FAM files from userdata/export put them in userdata/IMPORT. Start the sims, then import that family again. It should help you make new thumbnails - or at least be able to use Sim Wardrobe properly. Note : This thumbnail problem is EXACTLY the same we had with Michael Mesker's old GrowUp program. The images are identical in every way. It's simply a problem of some programs creating a situation where the sims game wont make good images.