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Troubleshooting Game Launcher problems

Discussion in 'The Sims 3' started by Csimmer93, May 21, 2011.

  1. Csimmer93

    Csimmer93 New Member

    My game launcher is having a problem my game is compatible with the Expansion I have but it keeps saying that I don't and I need to update it but when I try the game launcher and it said that there are no updates available. now it freezes and won't let me. I unitstalled and reinstalled but it still did'nt work please help.
  2. swmeek

    swmeek I got your benevolent dictator pal!!

    what expansions and stuff packs do you have ?
    Is this the downloaded or disk version of the game?
    There are different versions of patches for both versions.
    Make sure you delete the entire folder in your (My) Documents /Electronics Arts folder and try again.
    You might also go over to the Sims 2 Wiki site and look for troubleshooting ideas there in their Sims 3 help .
  3. KatAnubis

    KatAnubis Lady Staff Member

    If you are having "base game incompatibility" problems, then your best bet is to use the directions in the stickie in the technical forum of the TS3 site. It's a very common problem: http://forum.thesims3.com/jforum/posts/list/215585.page. I had that problem (which couldn't be updated through the game launcher because it said it was "up to date") but they were solved using this stickie.

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