Troubleshooting Graphic Card not detected

Discussion in 'The Sims 3' started by Aimee Martinez, Oct 10, 2013.

  1. Aimee Martinez

    Aimee Martinez New Member

    Hi everyone.

    I have The Sims 3 installed along with a few expansions and it has worked fine since I installed it a few months ago. Last week I played The Sims 3 and it worked just fine. But I tried playing today and when I clicked the "play" button on the launcher this error message appeared:

    "Device 0 cannot run this title.
    No supported video graphics card detected.
    Please check your system hardware"

    Please help, I've never had this kind of problem before and have tried googling a possible solution but haven't got an answer yet!
  2. swmeek

    swmeek I got your benevolent dictator pal!!

    click the start button and type in dxdiag in the search bar and click enter.
    Let it run and when it's done click save all information and save it as a text file.
    Include that with your reply and we'll see if we can help you.
    Mare than likely you have a system with integrated graphics (built-in graphics chip on the main circuit board or motherboard ) that's not capable of playing the game.
  3. Aimee Martinez

    Aimee Martinez New Member

    here it is

    System Information
    Time of this report: 10/11/2013, 16:03:17
    Machine name: LPMARTINEZ
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
    Language: English (Regional Setting: English)
    System Manufacturer: TOSHIBA
    System Model: Satellite A665
    BIOS: Phoenix SecureCore Version 2.30
    Processor: Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz (4 CPUs), ~2.5GHz
    Memory: 4096MB RAM
    Available OS Memory: 3890MB RAM
    Page File: 2169MB used, 5609MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: Intel(R) HD Graphics
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics (Core i5)
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_FD301179&REV_02
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC3641
    Native Mode: 1366 x 768(p) (59.998Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    Driver File Version: 8.15.0010.2119 (English)
    Driver Version:
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 4/21/2010 15:18:38, 6534144 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4306-11CF-8E7A-3ADDA2C2C535}
    Vendor ID: 0x8086
    Device ID: 0x0046
    SubSys ID: 0xFD301179
    Revision ID: 0x0002
    Driver Strong Name: oem9.inf:Intel.Mfg.NTamd64:iILKM0E:\ven_8086&dev_0046&subsys_fd301179
    Rank Of Driver: 00E60001
    Video Accel:
    Deinterlace Caps: n/a
    D3D9 Overlay: n/a
    DXVA-HD: n/a
    DDraw Status: Not Available
    D3D Status: Enabled
    AGP Status: Not Available
  4. Aimee Martinez

    Aimee Martinez New Member

    Sound Devices
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1179FD38&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6662 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 6/19/2012 16:54:20, 4065296 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm:( No

    Sound Capture Devices
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6662 (English)
    Driver Attributes: Final Retail
    Date and Size: 6/19/2012 16:54:20, 4065296 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No

    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3B34
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0020
    | | Location: Port_#0001.Hub_#0002
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    | |
    | +-+ USB Input Device
    | | | Vendor/Product ID: 0x0458, 0x003A
    | | | Location: Port_#0001.Hub_#0004
    | | | Matching Device ID: generic_hid_device
    | | | Service: HidUsb
    | | |
    | | +-+ HID-compliant mouse
    | | | | Vendor/Product ID: 0x0458, 0x003A
    | | | | Matching Device ID: hid_device_system_mouse
    | | | | Service: mouhid

    Gameport Devices

    PS/2 Devices
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    + PS/2 Compatible Mouse
    | Matching Device ID: *pnp0f13
    | Service: i8042prt
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 266.2 GB
    Total Space: 476.8 GB
    File System: NTFS
    Model: TOSHIBA MK5076GSX ATA Device

    Drive: E:
    Free Space: 248.6 GB
    Total Space: 463.6 GB
    File System: NTFS
    Model: TOSHIBA MK5065GSXN USB Device

    Drive: D:
    Model: Optiarc DVD RW AD-7703S ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    Drive: G:
    Model: DTSOFT Virtual CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    System Devices
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_05\3&4F11E61&0&01
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_FD301179&REV_05\3&11583659&0&D8
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family Thermal Subsystem - 3B32
    Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_FD301179&REV_05\3&11583659&0&FE
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_05\3&4F11E61&0&00
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
    Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_FD301179&REV_05\3&11583659&0&E4
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
    Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_FD301179&REV_05\3&11583659&0&FB
    Driver: n/a

    Name: Realtek PCIe FE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_FD301179&REV_05\4&3AB7EF8B&0&00E0
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 2448
    Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_FD301179&REV_A5\3&11583659&0&F0
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48
    Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_FD301179&REV_05\3&11583659&0&E3
    Driver: n/a

    Name: Standard AHCI 1.0 Serial ATA Controller
    Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_FD301179&REV_05\3&11583659&0&FA
    Driver: n/a

    Name: Intel(R) HD Graphics
    Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_FD301179&REV_02\3&11583659&0&10
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46
    Device ID: PCI\VEN_8086&DEV_3B46&SUBSYS_FD301179&REV_05\3&11583659&0&E2
    Driver: n/a

    Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09
    Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_FD301179&REV_05\3&11583659&0&F8
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_FD301179&REV_02\3&11583659&0&00
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_05\3&4F11E61&0&13
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
    Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_FD301179&REV_05\3&11583659&0&E1
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_05\3&4F11E61&0&12
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
    Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_FD301179&REV_05\3&11583659&0&E0
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_80868086&REV_05\3&4F11E61&0&11
    Driver: n/a

    Name: Intel(R) Centrino(R) Advanced-N 6200 AGN
    Device ID: PCI\VEN_8086&DEV_422C&SUBSYS_13018086&REV_35\4&107A3ADC&0&00E1
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_FD301179&REV_05\3&11583659&0&D0
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_05\3&4F11E61&0&10
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_FD301179&REV_06\3&11583659&0&B0
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_FD301179&REV_05\3&11583659&0&E8
    Driver: n/a
  5. Aimee Martinez

    Aimee Martinez New Member

    DirectShow Filters

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    RealPlayer Video Filter,0x00200000,1,1,rdsf3260.dll,16.00.0003.0051
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    Video Memory Render Filter,0x00200000,1,0,,
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
    AC3 Parser Filter,0x00600000,1,1,,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
    RealPlayer MPEG4 Transform,0x00600000,1,1,rdsf3260.dll,16.00.0003.0051
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    VBI Codec,0x00600000,1,4,,6.06.7601.17514
    MPEG-2 Splitter,0x005fffff,1,0,,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
    File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
    VPS Decoder,0x00200000,0,0,,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
    VBI Surface Allocator,0x00600000,1,1,,6.01.7601.17514
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    RealPlayer MP3 Transform,0x00600000,1,1,rdsf3260.dll,16.00.0003.0051
    WAV Dest,0x00000000,0,0,,
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    WST Pager,0x00200000,1,1,,6.06.7601.17514
    MPEG-2 Demultiplexer,0x00600000,1,1,,6.06.7601.17528
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    RealPlayer Transcode Filter,0x00600000,0,0,rdsf3260.dll,16.00.0003.0051
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18175
    MPEG-2 Sections and Tables,0x005fffff,1,0,,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
    RealPlayer Audio Filter,0x00200000,1,1,rdsf3260.dll,16.00.0003.0051
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713
    IL FL Studio DXi,0x00200000,1,1,FLSTUD~2.DLL,1.00.0013.0000
    IL Multi FL Studio DXi,0x00200000,1,1,FLSTUD~1.DLL,1.00.0013.0000

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.01.7601.17514

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
    Ogg Vorbis (mode1),0x00200000,1,1,quartz.dll,6.06.7601.17713
    Ogg Vorbis (mode2),0x00200000,1,1,quartz.dll,6.06.7601.17713
    Ogg Vorbis (mode3),0x00200000,1,1,quartz.dll,6.06.7601.17713
    Ogg Vorbis (mode1+),0x00200000,1,1,quartz.dll,6.06.7601.17713
    Ogg Vorbis (mode2+),0x00200000,1,1,quartz.dll,6.06.7601.17713
    Ogg Vorbis (mode3+),0x00200000,1,1,quartz.dll,6.06.7601.17713
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

    Audio Capture Sources:
    Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

    WDM Streaming Capture Devices:
    Realtek HD Audio Mic input,0x00200000,1,1,,6.01.7601.17514
    Realtek HD Audio Stereo input,0x00200000,1,1,,6.01.7601.17514
    Chicony USB 2.0 Camera,0x00200000,1,2,,6.01.7601.17514

    WDM Streaming Rendering Devices:
    Realtek HD Audio output,0x00200000,1,1,,6.01.7601.17514

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,,6.06.7601.17514

    Video Capture Sources:
    Chicony USB 2.0 Camera,0x00200000,1,2,,6.01.7601.17514

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,,6.06.7601.17514

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,,6.06.7601.17514

    BDA CP/CA Filters:
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.01.7601.17514

    Audio Renderers:
    Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
    DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713
  6. Aimee Martinez

    Aimee Martinez New Member

    EVR Power Information
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
  7. swmeek

    swmeek I got your benevolent dictator pal!!

    It worked and then it quit and you haven't added anything to the game since you ran it last ?
    Any custom content or anything like that ?
    I would suggest you copy the entire sims 3 folder in your documents folder and rename it something else and then let the game try to run again and see if it works.
    There may be the possibility a new update changed something in the game or in your settings that's stopping the game from running or you may have some custom content (if that is the case) that is overwhelming the game to where the hardware in the laptop is thinking it can't run the game no more.
  8. Aimee Martinez

    Aimee Martinez New Member

    I have custom content installed but no, I haven't installed custom content lately. Anyway I tried what you suggested about renaming the sims 3 folder and tried to open the game and it still doesn't work.

    My brother tried to play one of his games today and none of them opened either. He plays Flight Simulator X, Half-Life 2, Team Fortress 2, Counter-Strike Source and a few more. So we've reached to the conclusion that the graphic card on my pc might be partly damaged (I suppose that's possible), and I mean partly because I can still play those insulse time management games that require almost nothing from the graphic card, such as Diner Dash and Ricochet.
  9. Flameback777

    Flameback777 Josh's Servant Staff Member

  10. Aimee Martinez

    Aimee Martinez New Member

    I downloaded and installed a newer driver version, and guess what?
    Thank you SO MUCH!! I really appreciate you helped me out with this, thank you! :)
  11. swmeek

    swmeek I got your benevolent dictator pal!!

    congrats on your being able to play again.
  12. nslovenotgame

    nslovenotgame New Member

    HI everyone

    i installed sims 3 but when i start the game it says your video card wont recognize but my graphic card is listing on the .srg file
    plz help me out :(
  13. KatAnubis

    KatAnubis Lady Staff Member

    You didn't post your dxdiag. That makes it hard to help you. Do you have the most recent driver for your videocard?
  14. swmeek

    swmeek I got your benevolent dictator pal!!

    Video card alone doesn't mean it will support the game , the game is very heavily cpu and memory dependent.
    There's a good possibility that a video driver upgrade might help you but the dxdiag is the thing we need to help you the best.
  15. ziara

    ziara New Member

    recently when i came home from school on friday I got my computer and turned on the sims 3. When I got to the start page it said my video card was not recongized and they would have to reduce my settings which confused me. I have had my computer over a year and have been playing the sims 3 game without any problems. Now when I play my game it is running too slow and the game won't let me change my screen size. there are now only three options for screen size. please help me I have been looking all over the internet for solutions and I even tried factory reset but I still end up with the same results.

    Attached Files:

  16. KatAnubis

    KatAnubis Lady Staff Member

    Have you done anything (such as upgrade your operating system) since you last played TS3?
    When you last played, did it seem slow or difficult to save?
    Have you noticed anything different about your computer since you last played?

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