Troubleshooting Sims 3 Crashes at Launch

Discussion in 'The Sims 3' started by Nathaniel Cooper, Nov 26, 2010.

  1. Nathaniel Cooper

    Nathaniel Cooper New Member

    Same thing as most threads i've seen posted i launch it and it goes to a black screen and back to the desktop.

    ------------------
    System Information
    ------------------
    Time of this report: 11/26/2010, 14:21:13
    Machine name: BRETT-E17FB45C1
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
    Language: English (Regional Setting: English)
    System Manufacturer: MSI
    System Model: MS-7366
    BIOS: Default System BIOS
    Processor: Intel(R) Pentium(R) Dual CPU E2200 @ 2.20GHz (2 CPUs)
    Memory: 3008MB RAM
    Page File: 642MB used, 17204MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce 7050 / NVIDIA nForce 610i
    Manufacturer: NVIDIA
    Chip type: GeForce 7050 / nForce 610i
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_07E3&SUBSYS_73661462&REV_A2
    Display Memory: 256.0 MB
    Current Mode: 1280 x 1024 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor
    Monitor Max Res: 1600,1200
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0011.9107 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 9/27/2009 06:42:00, 5900416 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: nv4_mini.sys
    Mini VDD Date: 9/27/2009 06:42:00, 7655872 bytes
    Device Identifier: {D7B71E3E-44A3-11CF-4154-6D5303C2CB35}
    Vendor ID: 0x10DE
    Device ID: 0x07E3
    SubSys ID: 0x73661462
    Revision ID: 0x00A2
    Revision ID: 0x00A2
    Video Accel:
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run

    -------------
    Sound Devices
    -------------
    Description: Realtek HD Audio output
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_14627366&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RtkHDAud.sys
    Driver Version: 5.10.0000.6151 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 7/6/2010 08:56:00, 6088296 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Full
    Cap Flags: 0xF5F
    Min/Max Sample Rate: 8000, 192000
    Static/Strm HW Mix Bufs: 33, 32
    Static/Strm HW 3D Bufs: 33, 32
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: Yes, Yes
    I3DL2(tm) Listen/Src: Yes, Yes
    Sensaura(tm) ZoomFX(tm:( No
    Registry: OK
    Sound Test Result: Not run

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Realtek HD Audio Input
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RtkHDAud.sys
    Driver Version: 5.10.0000.6151 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/6/2010 08:56:00, 6088296 bytes
    Cap Flags: 0x41
    Format Flags: 0xFFF

    -----------
    DirectMusic
    -----------
    DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
    DLS Version: 1.00.0016.0002
    Acceleration: n/a
    Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
    Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Registry: OK
    Test Result: Not run

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Microsoft Wireless Desktop Receiver 3.1
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x00F9
    FF Driver: n/a

    Device Name: Microsoft Wireless Desktop Receiver 3.1
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x00F9
    FF Driver: n/a

    Poll w/ Interrupt: No
    Registry: OK

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x10DE, 0x07FE
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 4/13/2008 13:45:37, 59520 bytes
    | Driver: usbd.sys, 8/4/2004 07:00:00, 4736 bytes
    |
    +-+ USB Human Interface Device
    | | Vendor/Product ID: 0x046D, 0xC018
    | | Location: USB Optical Mouse
    | | Matching Device ID: usb\class_03&subclass_01
    | | Service: HidUsb
    | | Driver: hidusb.sys, 4/13/2008 13:45:27, 10368 bytes
    | | Driver: hidclass.sys, 4/13/2008 13:45:26, 36864 bytes
    | | Driver: hidparse.sys, 4/13/2008 13:45:22, 24960 bytes
    | | Driver: hid.dll, 4/13/2008 19:11:54, 20992 bytes
    | |
    | +-+ HID-compliant mouse
    | | | Vendor/Product ID: 0x046D, 0xC018
    | | | Matching Device ID: hid_device_system_mouse
    | | | Service: mouhid
    | | | Driver: mouclass.sys, 4/13/2008 13:39:47, 23040 bytes
    | | | Driver: mouhid.sys, 8/17/2001 04:18:00, 12160 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x045E, 0x00F9
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 4/13/2008 22:09:48, 14592 bytes
    | Driver: kbdclass.sys, 4/13/2008 13:39:47, 24576 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
    | Driver: kbdclass.sys, 4/13/2008 13:39:47, 24576 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x045E, 0x00F9
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouclass.sys, 4/13/2008 13:39:47, 23040 bytes
    | Driver: mouhid.sys, 8/17/2001 04:18:00, 12160 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
    | Driver: mouclass.sys, 4/13/2008 13:39:47, 23040 bytes

    ----------------------------
    DirectPlay Service Providers
    ----------------------------
    DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
    Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

    DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
    DirectPlay Test Result: Not run
    Registry: OK
     
  2. Nathaniel Cooper

    Nathaniel Cooper New Member

    So I fixed it, my video driver was out of date, runs perfectly now.
     
  3. swmeek

    swmeek I got your benevolent dictator pal!!

    That would have been my suggestion .
     

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